Director, Technical Solutions

About the role

Particle Health is seeking an outcome-driven Director, Technical Solutions to lead and scale our presales and post-sales engineering function in its early stage. In this highly impactful role, you will own the technical strategy across the customer lifecycle, ensuring our solutions deliver measurable value to our customers while driving adoption and growth.

This position requires a visionary leader who is equally comfortable rolling up their sleeves to solve technical challenges and developing scalable processes to support our rapidly growing customer base. You’ll work closely with healthcare organizations ranging from digital health startups to enterprise-scale providers and payers, helping them unlock the power of our API platform to transform care delivery, reduce costs, and meet evolving regulatory requirements.

What you’ll do

Lead with Vision and Strategy:

• Build, mentor, and inspire a high-performing team of Solutions Engineers (Presales) and Implementation Engineers (Post-Sales) who deliver exceptional results across the customer journey.
• Define and execute a strategy to scale systems, workflows, and processes that support Particle’s growth while delivering consistent, high-impact outcomes for our customers.
• Act as a technical thought leader, guiding teams and customers in solving some of healthcare’s most complex data, analytics and interoperability challenges.

Drive Customer Impact Across Diverse Use Cases:

• Collaborate with sales to lead consultative, high-value engagements with customers across Provider (VBC and Fee For Service), Payor and Life Science Use Cases.
• Leverage a deep understanding of customer workflows and pain points to align Particle’s offerings with their specific needs, driving adoption and long-term success.

Presales Leadership:

• Lead technical discovery and craft tailored solutions that highlight the unique value of Particle’s API platform.
• Deliver compelling demonstrations, proofs-of-concept, and presentations to technical and executive audiences, clearly articulating how our solutions solve real-world challenges.
• Anticipate and address technical objections, building trust and confidence throughout the sales process.

Post-Sales Leadership:

• Oversee seamless onboarding, integrations, and solution delivery to ensure customers quickly realize the value of our platform.
• Partner with Customer Success to track and improve customer usage, satisfaction, and outcomes.
• Lead troubleshooting and escalation efforts, ensuring swift resolution of technical challenges while continuously improving processes.

Product and Process Collaboration:

• Act as the voice of the customer, providing actionable insights to Product and Engineering teams to inform the product roadmap and enhance our solutions.
• Collaborate with Sales, Marketing, and Customer Success to refine messaging, positioning, and go-to-market strategies based on customer use cases and industry trends.
• Build internal resources, such as playbooks and knowledge bases, to enable teams and customers to maximize the value of our solutions.
  
  

What We Seek

• 9+ years of experience in sales engineering, solutions engineering, and / or implementation engineering, with at least 2 years in a leadership capacity.
• Expertise in healthcare data (medical records and / or claims), regulatory frameworks (e.g., HIPAA), and customer workflows in the healthcare space.
• Skilled in consultative selling, with the ability to translate customer pain points into impactful technical solutions.
• Demonstrated ability to build and scale technical teams that deliver measurable results for customers and the business.
• A proven track record of fostering high-performing, collaborative, and inclusive team cultures.
• Deep understanding of healthcare customer types (e.g., payers, providers, digital health innovators, life sciences) and their unique use cases, challenges, and success metrics.
• Expertise in designing scalable workflows, integration strategies, and system architecture to meet diverse customer needs.
• Exceptional communicator who can effectively engage technical teams, executives, and cross-functional stakeholders.
• Strong collaborator who thrives in fast-paced environments and can align technical initiatives with strategic business goals.
  
  

Why Particle Health

• Purposeful Work: Contribute to projects that directly improve healthcare access, empower providers, and enhance patient outcomes.
• Collaborative Culture: Thrive in a mission-driven, curiosity-fueled environment where ownership and bold ideas are celebrated.
• Flexibility & Balance: Enjoy unlimited PTO and a flexible, fully remote work setup, giving you control over your schedule.
• Comprehensive Benefits:
• 95% employer-paid health benefits for you and generous coverage for your family.
• Employer 401(k) contribution to help you build a secure future.
• Mental health benefits to support your well-being.
• Invest in Your Future: Receive employee equity, ensuring you share in the company’s success.
• Family Support: Access 14 weeks of fully paid parental leave, so you can focus on what matters most.

At Particle Health, your contributions don’t just impact the company—they shape the future of healthcare. Join us, and let’s make a difference together!