Technical Writer

We are seeking a Tech Writer to join our client, The World's Identity Company. In this role, you will collaborate closely as part of our Docs team to develop and implement a content strategy that enhances the structure and functionality of our documentation site. Your primary focus will be on ensuring an exceptional developer experience for our customers through clear, accessible, and well-organized content.

As a Tech Writer, you will play a crucial role in shaping the future of our product documentation, directly impacting how developers interact with and implement our identity solutions.

It is a 100% remote position but preference for someone who can work Pacific or Eastern hours.

Minimum Required Knowledge, Skills, and Abilities:

• 3+ years experience working with developers facing platforms in a professional technical role
• Technical writer, product manager, engineering, developer relations, solutions architect, or field/support engineering background
• Good understanding of technical concepts like APIs and web applications. Experience with GraphQL, JSON and JavaScript - bonus
• Strategic thinker who can identify opportunities in our content strategy, execute new initiatives, and then measure their success
• Demonstrated strong technical writing skills (we’ll ask for samples)
• Technical project management skills and experience
• Amazing interpersonal communication. You can build relationships quickly and find successful outcomes across teams
• Working knowledge of current DevOps tools and practices
• Experience with Git and working in “Docs-as-Code” authoring environments

Preferred Qualifications:

• Experience working with identity and access management (IAM) solutions or related technologies
• Knowledge of Auth0 products and services
• Familiarity with markdown, HTML, and other documentation formats
• Experience with developer experience (DX) optimization
• Background in UX writing or information architecture
• Proficiency in using analytics tools to measure content performance
• Experience with localization and internationalization of technical content
• Demonstrated ability to lead cross-functional teams and influence stakeholders

Education:

College Degree desired