Job description

We are seeking a Tech Writer to join our client, The World's Identity Company. In this role, you will collaborate closely as part of our Docs team to develop and implement a content strategy that enhances the structure and functionality of our documentation site. Your primary focus will be on ensuring an exceptional developer experience for our customers through clear, accessible, and well-organized content.

As a Tech Writer, you will play a crucial role in shaping the future of our product documentation, directly impacting how developers interact with and implement our identity solutions.

It is a 100% remote position but preference for someone who can work Pacific or Eastern hours.

Minimum Required Knowledge, Skills, and Abilities:

3+ years experience working with developers facing platforms in a professional technical role
Technical writer, product manager, engineering, developer relations, solutions architect, or field/support engineering background
Good understanding of technical concepts like APIs and web applications. Experience with GraphQL, JSON and JavaScript - bonus
Strategic thinker who can identify opportunities in our content strategy, execute new initiatives, and then measure their success
Demonstrated strong technical writing skills (we’ll ask for samples)
Technical project management skills and experience
Amazing interpersonal communication. You can build relationships quickly and find successful outcomes across teams
Working knowledge of current DevOps tools and practices
Experience with Git and working in “Docs-as-Code” authoring environments

Preferred Qualifications:

Experience working with identity and access management (IAM) solutions or related technologies
Knowledge of Auth0 products and services
Familiarity with markdown, HTML, and other documentation formats
Experience with developer experience (DX) optimization
Background in UX writing or information architecture
Proficiency in using analytics tools to measure content performance
Experience with localization and internationalization of technical content
Demonstrated ability to lead cross-functional teams and influence stakeholders

Education:

College Degree desired

Required profile