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Position Summary:
The Professional Services team at Perforce is searching for a Professional Services Engineer to join the team. The Professional Services Engineer works directly with customers to deploy, customize, and optimize Delphix technology solutions. This role involves understanding customer needs, managing implementations, and ensuring customer satisfaction through high-quality service and support. The ideal candidate possesses strong technical skills, excellent communication abilities, and a commitment to delivering exceptional results.
Responsibilities:Accountable for delivering various consulting engagements pertaining to implementations, migrations, upgrades, trainings, and general advising on topics in multiple technical areasSupport Sales efforts as a Delphix Subject Matter Expert (SME)Research, troubleshoot and resolve complex problems with support from Engineering and Support teamsImprove Services Offerings by integrating field observations and solutions into the product roadmap as actional enhancement requestsDrive customer time-to-value (TTV) by identifying opportunities to improve delivery methods, process and technologiesReview and produce technical documentation and proceduresAssess customer bug and enhancement requests and assist in prioritizing development projects Contribute to the strategic direction of Professional Services organization through leading and participating in internal initiatives within the PS team.Utilize scripting skills to contribute to internal toolsFoster and maintain a strong culture of delighting Delphix customersRequirements:Experience with SQL Server or Oracle DBMS, with deep understanding of backup and recovery, log architecture, and connectivityCloud experience in either AWS/GCP/AzureProven enterprise software install and configuration skillsScripting experience in at least one of these languages --Bash shell, Powershell, Python, or PerlUNIX/LINUX or Windows Sysadmin skills (build software, troubleshoot OS errors, analyze performance bottlenecks)Experience with software development methodologies (Agile, Waterfall, XP, etc) and supporting technologies (bug tracking, source control, change management)Ability to identify issues and risks proactively, predominantly in time to affect outcomesAbility to explain technical concepts to both technical and non-technical audiencesTalent for solving problems and enthusiasm for providing world-class support to our customersAbility to adjust communication style to the target audience (management, technical staff) and situation (recognizing when a sense of urgency is needed)Experience with remote reporting relationshipsCome work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.
If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
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