Facilities Implementation Specialist
Who we are:
AMOpportunities is the pioneer of CTaaS, Clinical-Training-as-a-Service, and the preferred clinical training provider for healthcare trainees worldwide. Our platform provides a comprehensive solution to clinical training capacity and access issues. Through our software and services, hospitals can earn revenue and attract new talent without expending additional resources. Educational institutions can benefit from our software and services too with guaranteed U.S. training which meets their unique curriculum requirements and allows for expanded student enrollment.
The creation of this unique software and our services is inspired by the growing global shortages of healthcare professionals. We’re changing the future by providing a learning model that empowers healthcare trainees to learn and work anywhere. Over 3,200 medical trainees have benefited from our 250+ clinical experiences. We’re breaking down traditional borders and building the future of healthcare education.
Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. AMOpportunities encourages you to apply even if you do not meet all listed qualifications. We look forward to your application.
About the position:
The Facilities Implementation Specialist will play a critical role in the development, implementation, and operation of new clinical education programs through 1) establishing relationships with hospital administrators; 2) establishing processes for obtaining clinical affiliation agreements with, and credentialling processes for healthcare facilities on behalf of our school partners; and 3) building and maintaining datasets in the company’s software database and CRM for each hospital site that students may attend with a partnered hosting preceptor. This position will work closely with the program recruitment team, program operations team, customer success team, and the business development team to ensure the hospital affiliation agreement and credentialling process for each program is well-documented, efficient, kept up-to-date, and contributes positively to overall program quality and the customer experience.
While this position can be fully remote, we are looking for candidates to be residents of Illinois, Ohio, Michigan, Indiana, New York, Florida, or Alabama only.
Essential Functions:
This role requires calling hospitals, physicians, and their team on the phone or via video conferencing
This role requires investigation and problem solving: many hospitals do not clearly list the process of obtaining an affiliation agreement on behalf of a school. A successful candidate would be comfortable deploying basic investigative tactics like searching websites, cold-calling departments, relying on referrals, etc. to determine the process
Writing strategic emails that hold weight. Content must be engaging and appropriate to the hospital administrator/leadership audience
Building and maintaining strong relationships with appropriate hospital/facility personnel to ensure customer satisfaction and success
Developing an understanding of school, student, preceptor, and hospital challenges and demonstrating a positive, proactive, solution-based approach to resolving and/or anticipating challenges
Composing detailed and understandable program process documentation for each hospital or facility
Developing processes, checklists, or flow-charts for standardized approach of hospitals for affiliation agreement implementation and management
Through proactive outreach: developing a standardized dataset of hospitals, their affiliation agreement & credentialing processes, and relevant contacts
Collaborating closely and developing strong working relationships with other AMO team members
Coordinating documents – reviewing, organizing, and confirming documents submitted by medical trainees
Growing and maintaining a knowledge base of healthcare, medical education, and our evolving products and services
Supporting the onboarding and re-onboarding of programs onto AMO’s platform, and the development of programs for AMO’s Network Development Services product
Collaborating on department projects aimed at streamlining processes, engaging our audience of prospective and/or current clinical sites, and fulfilling data-driven goals and KPIs
Other duties as assigned
Skills:
Strong communication skills with the capacity to communicate well internally and externally across both verbal and written channels
Ability to investigate and engage the correct contacts at large healthcare institutions via phone, email, or in-person visit
Comfort with cold-calling and “working to a yes” on the phone and through follow-up email with hospital contacts
An active listener who can absorb information and question effectively
Adaptable to change in a dynamic workplace
Strong organizational skills with meticulous attention to detail and managing and prioritizing multiple tasks and projects
Skillful in process building, data collection, standardization, and upkeep
Can navigate contract approval processes (in collaboration with Company counsel) successfully at large institutions
Self-starter with the ability to set and achieve goals without daily supervision
Problem solver with a high sense of urgency and self-confidence as the environment is results-oriented
Education & Experience:
Experience communicating with medical professionals and previous healthcare experience (clinical or medical education a bonus)
Experience working through complex approval/contracting processes with multiple stakeholders
Experience with data collection, organization, and upkeep
Experience with a CRM preferred (HubSpot a bonus)
Experience process building, implementing, and training on new processes
Experience navigating hospital/institutional bureaucracy to find solutions with a problem-solving mindset
Experience/skills in cold-calling or comfortable with calls, sometimes to contacts who have to be won over
A bachelor’s degree or higher in a healthcare related area, or a minimum of three years of experience in a relevant field
This is a midlevel Independent Contributor position with the ability to grow to a management position over time with success
What You Gain:
Equal Opportunity Employer
At AMOpportunities we champion the reality of diversity and the necessity of inclusion and accessibility. We are deeply committed to the principle of equal employment opportunity for all employees, and to providing our employees with a work environment free of discrimination and harassment. We strictly prohibit discrimination and harassment based on disability, gender identity, gender expression, pregnancy status (including childbirth and related states), sexual orientation, race, color, social or ethnic origin, religion, age, HIV status, past/present military service, or any other status protected by federal, state, or local law.
Due to the unprecedented situation of COVID-19, AMOpportunites has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding, and each role day to day. Please consider that our roles are hybrid with options to work remotely or in-office following the guidance of local health authorities and the CDC.
Roofr
inca | Nexxt Intelligence
Smartsheet
NRC Health
Avature