Job Title: Customer Service Representative
About Us:
Alliance Inspection Management (AiM) is the premier new and pre-owned vehicle inspection partnership in North America that combines breakthrough technology with deep industry experience to provide a trustworthy, independent bridge between buyers and sellers. We offer a comprehensive range of vehicle inspection services to verify the condition of new, off-lease, fleet vehicles as well as other properties at vehicle assembly plants, rail yards, ports, customers’ homes, dealers, and auctions.
AiM offers an exciting work environment that fosters innovation, encourages feedback, an entrepreneurial spirit and is flexible with 'your choice' - 100% remote to in-office and anywhere in between, whichever works best for you. Our culture encourages you to stay engaged and be a difference maker!
Job Summary:
Our Customer Service Representative who will focus on clientele development, converting customers to enthusiastic advocates for our brand by delivering consistent and passionate product and service performance that exceeds customer value expectations.
Essential Job Functions:
- Responsible for answering incoming calls promptly and professionally, ensuring that customers receive the highest level of service.
- Respond to the problems of the customer promptly; Listen to the customer queries patiently and work with them to resolve any questions or problems.
- Document customer accounts and assist in scheduling their appointments in a timely fashion.
- Maintain records of interactions with the customers.
- Coordinate with the internal departments to find solutions and resolve matters.
- Maintain a follow up on the customer and ensure they are satisfied.
- Regular and consistent attendance and availability.
- Responsible for meeting specific performance metrics, such as average handle time, agent occupancy and call quality scores.
- Other duties, special projects and/or aspects may be assigned/requested.
- Make continuous recommendations to improve quality and efficiency.
Supervisory Responsibilities
None.
Minimum Qualifications/requirements:
- High school or GED equivalent required.
- Some college level courses and/or technical courses (i.e. ASE or ICAR) preferred
- Minimum 1 year previous of Customer Service, inbound call center, retail work or other customer facing experience. Experience working independently or with limited supervision
- Excellent time management skills with the ability to multi-task and prioritize day-to-day responsibilities; Detail oriented, highly focused and very organized; Ability to maintain a high level of energy and enthusiasm; Excellent teamwork skills with the ability to establish and maintain positive and effective working relationships
- Ability to excel in a team environment required. Must be able to successfully interface with customers, co-workers, and various other departments. Excellent verbal, written and interpersonal communication skills.
- Strong analytical skills required with strong attention to detail and accuracy. Ability to source, disseminate and properly apply secondary research
- Working knowledge of power point, word processor, spreadsheet, other PC applications, ability to adapt to new technology as it becomes available.
Work Conditions
Office Environment (fully remote)
Mon-Fri (Shift- 12pm to 8:30 pm EST)
Compensation, Benefits & Perks:
- Hourly/Non-exempt – $15/hr.
- Benefits including medical, dental, vision, LTD, life insurance and 401K
- Remote work position
All offers would be made conditional upon passing a background check.
**Please note that residents of CO, CA, WA, HI, IL, MN, MA, VT and NY, need not apply**
Come, be a part of our team!
Note: Please submit your resume. Omission will disqualify your application from consideration. All offers would be made conditional upon passing a background check.
This job posting highlights the most critical responsibilities and requirements of the job. It’s not all inclusive. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
AiM provides equal employment opportunity without regard to an applicant’s race, sex, pregnancy, sexual orientation, age, physical or mental disability, medical condition, religion, or veteran status.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on AiM. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.
To comply with Federal law, Alliance Inspection Management LLC, participates in E-Verify.
