Manager ERP, Solution Architect

Purpose and Scope

This position serves as the functional and technical lead for Tolmar’s Enterprise Resource Planning (ERP) platform, which supports critical business processes including accounting, finance, materials management, procurement, and manufacturing. The Manager ERP, Solutions Architect  is responsible for leading technical solutions architecture and systems and data integrations, owning system support and ensuring system performance, and driving process improvements.

The role focuses on team leadership, ERP application support, and solution design while collaborating with business and technical stakeholders to deliver value-driven improvements. It requires balancing functional management with technical expertise to achieve both operational stability and strategic advancements.

Essential Duties & Responsibilities

• Team Management: Oversee and develop the ERP team, including setting goals, providing training, and conducting performance evaluations.
• ERP Operations & Support: Manage the ERP incident queue, troubleshoot technical and functional issues, and ensure system reliability.  Provide detailed input into and lead configurations, integrations, release planning, and change management processes.
• Process Improvement & Solution Design: Analyze and document business workflows to identify inefficiencies and automation opportunities. Design and implement ERP enhancements to support evolving business needs.  Own technical designs and decisions for integrations with other enterprise systems, including EDI, LIMS, HRIS, QMS, etc.  Lead development of technical and business process roadmap for ongoing growth.
• Stakeholder Collaboration: Act as the primary liaison between business users, technical teams, and external vendors to ensure alignment on ERP initiatives.
• Quality & Compliance: Support GxP computerized system processes, including change control, deviation management, and system validations. Ensure adherence to quality management standards.
• Training & Documentation: Develop user training materials and maintain up-to-date system documentation to support business continuity.
• Project Leadership: Using robust SDLC processes, lead and participate in cross-functional teams to implement new functionality, integrations, and business solutions. Provide oversight and guidance on project execution.
• Vendor Management and Budget Support: Serve as primary liaison to ERP system providers and consulting partners. Support budget development and manage subscription and project costs.
• Perform other related duties as assigned.

Knowledge, Skills & Abilities 

• Proven ability and demonstrated experience developing and managing high-performing teams.
• Strong customer service orientation and effective cross-functional collaboration skills.
• Expertise in analyzing, designing and improving solutions architecture and business workflows, with a focus on ERP systems.
• Solid technical knowledge of enterprise-scale ERP platforms such as SAP, NetSuite or similar and related technologies, including integration processes.
• Demonstrated SDLC and project management experience in an agile setting and strong attention to detail.
• Strong understanding of information security, cybersecurity, data privacy, and data governance principles.
• Experience with Microsoft Excel, various RDBMSs, and cloud data ecosystems is a plus.
• Familiarity with GxP compliance within Pharma/Biotech environments preferred.

Core Values

This position is expected to operate within the framework of Tolmar’s Core Values:

• Center on People:  We commit to support the well-being of our patients. We are committed to treating our employees and those we serve as valued partners. By placing people at the heart of our actions, we actively engage, invigorate, acquire knowledge, and grow together.​
• Are Proactive & Agile:  We embody a culture of engagement and action. With a hands-on approach, we fearlessly adapt to change. We anticipate, respond swiftly and efficiently to ignite a spirit that propels us towards extraordinary outcomes.​
• Act Ethically:  We are committed to consistently conducting our business in an ethical, compliant, and socially aware manner, in line with our purpose of positively impacting lives. We actively cultivate diversity, equity, inclusion & sustainability in our workplace.
• ​Constantly Improve:  We are committed to a collaborative & proactive effort to improve our products, systems, processes, and services by reducing waste, increasing efficiency & improving quality.​
• Are Accountable:  We think, act, and communicate with honesty, transparency, and clarity in alignment with our core values. We don't compromise our values for near term gain. We take accountability & ownership of our work, actions, successes, and setbacks. We strive to deliver our best as we shape the future.​

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or equivalent experience.
• 10+ years of ERP experience, with 3+ in a management role, supporting mid-to-large high tech manufacturing organizations; pharma a plus.
• Knowledge of GxP, GLP, and GMP standards is highly desirable.

Working Conditions

• Working conditions are consistent with a normal office environment and/or remotely from home office.
• Minimal travel required.

Compensation and Benefits

• Core pay range: $140,000 - $160,000
• Bonus eligible 
• Benefits summary:  https://www.tolmar.com/careers/employee-benefits 

Tolmar compensation programs are focused on equitable, fair pay practices including market-based base pay and a strong benefits package. The final compensation offered may vary from the posted range based on the selected candidates qualifications and experience. 

Tolmar is an Equal Opportunity Employer. We do not discriminate on the basis age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.