Product Manager, Digital CX, Order Management and Customer Training (Remote)

Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod® Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable and waterproof Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s latest innovation, the Omnipod® 5 Automated Insulin Delivery System, is a tubeless automated insulin delivery system, integrated with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero finger sticks, and is fully controlled by a compatible personal smartphone. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.

Studies have demonstrated the clinical and lifestyle advantages of insulin pump therapy over multiple daily insulin injections (MDI). However, many people still choose MDI therapy largely due to the complexity, cost, and inconvenience of conventional pump technology. The Omnipod is a discreet and easy-to-use system that eliminates many of the issues associated with conventional pumps. By breaking down the barriers to insulin pump therapy, Insulet hopes to provide both a superior treatment option and life-long health benefits for people with insulin-requiring diabetes

Insulet was founded in 2000 with the mission to improve the lives of people with diabetes and enable customers to enjoy simplicity, freedom, and healthier lives through innovative technology. The Company’s world headquarters and state-of-the-art automated manufacturing facility are located in Acton, Massachusetts with global offices in the U.K., France, Germany, Netherlands, Canada, Mexico, Australia, and the United Arab Emirates. Omnipod products are available in 24 countries around the world.

Position Overview:

We are looking for a self-motivated, experienced Product Manager to join our Digital Customer Experience Product Management team responsible for developing new products and optimizing existing capabilities throughout the customer journey. This successful leader will have experience leading end-to-end product management for global digital products, with the ability to translate business goals into high-impact product initiatives. Working in an agile environment, in collaboration with a cross-functional team, this person will be responsible for defining and executing the Product roadmap for our digital customer experience offerings and ensuring the feature backlog is properly prioritized, defined and executed for the team. They’ll achieve this by cultivating empowered, high-impact teams, and guiding teams through the full product development lifecycle, providing strong cross-functional leadership.

Responsibilities

• Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities.
• Develop and articulate a clear vision for products and lead execution of the integrated roadmap to achieve enterprise and franchise level goals
• Define integrated release targets & scope, value proposition & delivery to drive growth, provide customers with cadence of new innovations, and maximize return on investment
• Collaborate with other product managers to establish processes and best practices for Product Management and Product Owners at Insulet
• Collaborate on franchise roadmap and priorities in relation to enterprise-wide strategies
• Works closely with the Sr. Product Manager and business stakeholders to define and prioritize the team’s feature backlog
• Works closely with the Product Marketing Manager to understand the Insulet customer journey and product launch strategies that will impact business processes across the customer journey
• Evaluates business problems and desired outcomes, breaking down complex experiences to deliver digital improvements iteratively 
• Develops process flows to illustrate the impact on operations because of the new or improved capabilities
• Defines features with acceptance criteria, dependencies, assumptions, risks, and success metrics
• Works closely with technical architects to obtain high-level work estimation (t-shirt size) and solution designs for release planning, ensuring consistency across all work within delivery teams
• Provides input into release timelines and investigates alternate paths forward on potential timing options
• Drives scope tradeoff evaluations on feature implementation
• Measures product performance, and delivers insights to inform product improvements and new capabilities 
• Participates in usability studies to bring voice of the customer on a feature to the team
• Supports the Sr. Product Manager with business case development (both cost and value) for new opportunities and product improvements
• Serves as 1st escalation point for Product Owners of delivery teams (questions on feature refinement, solution options, and/or in sprint tradeoffs)

Required Leadership Skills & Behaviors

• A passionate, inspirational leader who leads with an enterprise mindset, challenges the status quo, and can align the organization behind a clear vision and strategy
• Has strong emotional intelligence and ability to engage and lead others through change to advance new ways of working
• Experience guiding high performance teams, driving accountability, empowerment, customer centricity and collaboration across functions and teams.

Required Skills and Competencies

• Customer-obsessed mindset with ability to translate customer insight into product vision and lead execution to achieve franchise goals
• Strong business acumen and passion for delivering impact by executing world-changing technologies
• Strong ability to influence, interact, and lead globally
• Strong cross-functional leader, able to bring out the best in cross-functional colleagues to guide swift, effective trade-offs and decision-making
• Ability to translate business cases into a roadmap informed by technical constraints, balancing technical with desired business outcomes 
• Enterprise mindset (understands impact of their decision on other functions and products)
• Ability to lead without authority
• Ability to guide difficult cross functional decisions and achieve value-maximizing outcomes
• Detail oriented, with effective verbal and written communication skills
• Able to work independently with minimal supervision
• Able to organize and juggle multiple priorities
• Experience in the Medical Device industry is a plus
• Experience working in a matrixed company preferred

Education and Experience

• Bachelor's degree and 6 plus years of relevant experience
• Experience using Agile methodologies
• Knowledgeable of IT systems development strongly preferred
• Familiarity with Web and CRM platforms strongly preferred
• Demonstrates strong communication skills with audiences with various levels of technical background.
• Experience in digital customer experience/success is preferred
• Demonstrated flexibility and ability to function in a fast-paced, growth industry and work environment
• Strong problem-solving skills for complex business challenges.
• Passion to continuously improve processes and practices.
• Diabetes experience or knowledge a plus

Additional Information

• The position is eligible to be 100% remote, or hybrid if desired. The preferred location is near Acton, MA.
• Travel is estimated at <25% but will flex depending on business need.

Additional Information: