Operations Manager

OVERALL PURPOSE OF THE JOB

The position of Operations Manager is responsible for all aspects of safety, performance, and resourcing and team leadership for specified operational areas and/or operational processes. This includes overseeing all activities and resources associated with the branch to achieve agreed objectives, optimising profitability, and business efficiency with a strong customer focus, in a safe and socially acceptable manner.

Critical to this role is the ability to plan and coordinate daily activities and hold team members to account. This position plays an important role in achieving daily KPI’s and identifying / actioning process improvements, along with engaging support from other functional leads.

PRIMARY DUTIES & RESPONSIBILITIES

Team Leadership and Coordination

• As a member of the site leadership team, proactively lead the team/workgroup by setting and maintaining work standards and behaviours, holding team members to account

• In Iine with delegated authority coordinate, direct and deploy resources (labour, equipment) to ensure operational and customer requirements are met

• Effectively manage labour costs (eg. hours of work and approval of time for team members), ensuring that labour is managed within budget requirements and productivity is optimised

• Provide first-level engagement with team members on performance, conduct and productivity issues, absenteeism, leave requirements and associated matters

Customer Experience

• Ensure customer satisfaction is achieved through complete and accurate documentation, professional handling of freight, achieving delivery times and meeting or exceeding service standards.

• Always ensure that the activities of the branch are both proactive and responsible to the needs of customers both internally and externally to enable the on-going success and growth of the unit.

• Liaise and co-operate closely with local and divisional sales personnel to ensure customer and business expectations are always achieved.

• Support the Company’s efforts to promote the professional image by ensuring that the company’s buildings, equipment and people are professionally presented at all times.

• To professionally represent the Company’s interests within the local community always ensuring that, the Company’s shared values are demonstrated.

• Responsible for maintaining sound relationships with other Unit and network colleagues to ensure account retention and maximising business development opportunities.

• Maintain sound trading and communication relationships with other Divisions as required

Operations

• Ensure all relevant policies, and legislative requirements are either posted or made available to appropriate staff. These requirements must be understood and complied with to protect the Company’s interests

• Ensure that all assets of the Company are protected through adherence to security policies and procedures.

• Monitor labour planning/availability reports, RDO/Annual leave rosters and absenteeism statistics for all Inwards and PUD staff and take the necessary action to ensure sufficient staff are rostered on at all times.

• Ensure staffing levels are within budget, referring to Branch Manager for approval to employ extra and/or additional labour.

• Ensure that all employees and contract carriers are fully inducted and trained in all aspects of their work so as to ensure that both the personal safety of the individual and others is protected, as well as the quality of services provided is maintained at a superior level.

• Evaluate and approve the forward-planning requirements. This includes both utilisation of company equipment as well as sub-contract services.

• Productive utilisation of the fleet and effective management of Owner Drivers and Local Outside hire

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.