Scheduling Specialist at Sourcefit

Position Summary:

As a Scheduling Specialist, you will be instrumental in managing and coordinating the schedules of our caregivers. Your role is pivotal in ensuring the efficient operation of our childcare services, addressing last-minute schedule changes, and maintaining a seamless flow of communication with both caregivers and clients.

Job Details:

Work from Home

Possible Shifts: You must be comfortable with any of the shifts below.

• 4 AM to 1 PM Manila Time
• 9 PM to 6 AM Manila Time

*Note: Please be aware that these schedules are subject to change in the future, including the addition of weekend shifts as well as morning, midday, or night shifts. We are seeking individuals who can demonstrate flexibility in their availability.

*Following US Holidays

Responsibilities:

Staffing and Schedule Management:

• Proactively manage and adjust caregiver schedules, addressing cancellations and last-minute changes to ensure adequate staffing levels.
• Coordinate with caregivers to confirm their availability and assignments for upcoming shifts.

Dashboard Oversight:

• Maintain a clean and updated dashboard on our website, ensuring all shifts for the next day are confirmed and clearly displayed.
• Manage the transition to the new interface, ensuring continuity in dashboard management.

Communication and Coordination:

• Efficiently communicate with caregivers, especially during off-hours, to address scheduling issues.
• Liaise with clients to manage their expectations regarding caregiver availability and assignment consistency.

Mileage Reimbursement Processing:

• Handle the submission of mileage reimbursements, ensuring caregivers are compensated accurately and promptly.

Client Interaction:

• Communicate with clients, regarding caregiver availability and alternative options when preferred caregivers are not available.

Reporting and Compliance:

• Prepare and submit reports as needed, ensuring adherence to staffing and scheduling protocols.

Qualifications:

• At least 3 years experience in Customer Service, scheduling, staffing, or a similar role.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal abilities.
• Proficiency in using scheduling software and dashboards.
• Ability to work independently and handle multiple tasks simultaneously.
• Flexibility to respond to off-hours communications as needed.