Digital and Client Engagement Director (m/f/d)

At CHANEL, we believe that the future of luxury lies in creating seamless, personalized, and meaningful interactions across every touchpoint. Join our success story and lead the digital strategy and client engagement initiatives across Germany and Central Eastern Europe. We are looking for an ambitious and visionary Digital and Client Engagement Director (m/f/d) based in our head office in Hamburg.

YOUR IMPACT:

• Adapt and implement the company strategy to meet local business needs and provide valuable market insights
• Lead the Digital and Client Engagement team to thrive at their best by fostering motivation and growth
• Orchestrate interactions with key stakeholders within the Europe region and throughout local markets in Germany, Austria, Poland and Czech Republic
• Lead the optimization of our omnichannel client experience across Fashion, Fragrance & Beauty and Watches & Fine Jewelry
• Guide the implementation of our clienteling tools at POS level, providing customized training and in-depths client insights
• Analyze data strategically to drive business performance and growth
• Enhance an excellent brand image across all campaigns on Chanel.com and maximize e-business results
• Evaluate brand visibility together with e-retail partners, ensuring compliance with internal guidelines
• Drive digital projects and contribute to a visionary roadmap by identifying emerging trends

YOUR ENERGIZERS:

• A natural ability to inspire and engage colleagues from diverse expertise and backgrounds
• Passionate for data-driven analysis and strategic planning to achieve impactful results, with a hands-on mentality for providing operational support
• Strong interest in navigating a dynamic and evolving digital business
• Fascination for the luxury industry paired with a customer-centric mindset

YOUR PROFILE:

• Successfully completed university degree in business economics
• Intensive work expertise in a digital environment with a strong focus on data analytics
• Leadership experience in a dynamic environment
• Proven success in project management
• Excellent communication skills in English; German is a plus
• Proficiency in digital tools and data management platforms (MS Office, especially Excel, Salesforce, Adobe, Google Analytics and Power BI)

OUR BENEFITS:

• Insights into the rich brand heritage and dynamic business at CHANEL

• Direct reporting line to General Manager for GER&CEE
• Luxurious office environment in Hamburg's Hafencity, extensive digital tools and remote working options
• Individual development opportunities and trainings
• Wellbeing programs
• Six weeks of vacation plus one Wellbeing Day and two days for social volunteering per year

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

We look forward to receiving your application (including references, notice period and your salary expectations) via our career website.