Account Resolution Specialist 2

Overview:

One Trajector. One Mission.

Trajector is where purpose meets progress. We specialize in medical evidence services that become the compass our clients rely on while navigating the intricate terrain of disability benefits. Our calling is clear: to make a real difference, infuse passion, and enhance the quality of life for the disabled community. As part of our global community, you'll join a team of over 1,800 dedicated individuals, each contributing their unique talents to streamline the path to benefits. Urgency propels us, data empowers us, and every step is tailored to ensure those with disabilities access their rightful compensation. Join us in shaping stories of transformation, one life at a time.

This position will work with our Trajector management team and partner with our Veterans to pay invoices and past due balances. They will utilize their previous experience to connect and respond to Veterans tactfully with questions. The Collections Specialist will report to a Team Lead and work 40 - 45 hours per week. This position is remote and based out of our Gainesville Corporate Office. The hours are Monday - Friday from 9:00am to 6:00pm Eastern with a temporary training schedule of 8:00am to 5:00pm Eastern. 

• $20.00 per hour PLUS monthly bonuses averaging at 1,800.
• Medical, dental, vision, 401k program, and MORE.
• Paid time off, including 7 federal holidays plus 2 flex holidays for DEI.
• Joining a rapidly growing organization.

• Establish rapport with clients.
• Collect payments on past due invoices.
• Ability to resolve disputes and reconcile invoice from clients with a high level of satisfaction.
• Proactive and comfortable with outbound calls, SMS, and email adherence workflow.
• Inform clients of current and past due invoices.
• Review of account documents.
• Ensure all customer information is correct, including phone numbers and addresses.
• Maintain account notes and information.
• Set up repayment plans and new terms.
• Print reports for management.
• Adhere to HIPAA compliance and company security policies.

• Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. equivalent required.
• 3-5 years of Collections experience required.
• Experience in call center/fast paced environment.
• Must be able to type 40 words per minute. 
• Minimum of intermediate MS Excel proficiency required.
• Collect payments on current and past due invoices.
• Review of account documents.
• Ensure all customer information is correct, including phone numbers and addresses.
• Maintain account notes and information.
• Set up repayment plans and new term.
• Print reports for management.
• Dedicated, secure, and quiet place to work free from distractions.
• Comfortable with approximately five (5) hours per day making outbound calls.
• Minimum internet speed of 25 Download/10 Upload to be eligible for hire.

Trajector is an EOE/Veterans/Disabled/LGBTQ employer.