n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 400+ integrations and fair-code principles, we're revolutionizing how businesses connect their systems and processes.
We were founded end of 2019 and currently:
🧑🤝🧑 We’re a diverse team of + 70 talented people
🚀 Our annual recurring revenue is growing 3x year-over-year
⭐️ With +51k GitHub stars, we are in the top 0.0001% most popular projects on Github
🍾 We’re Europe’s 25th fastest growing startup in 2024 according to Sifted
🌱 We now count a total of $20m in funding: we were Sequoia's first seed investment in Germany, and most recently secured a Series A extension (February 2024)
We are now looking for a Senior Support Engineering in the US/Canada (EST) to continue to make sure that all of our users (from enterprise customers to community memebers) have a best in class support experience.
You will get a chance to set standard for delighting our customers and develop a deep knowledge of the low code & AI landscape while being part of building a best in class support team.
Responsibilities:
Provide technical support to users via tickets, chat, and community forums.
Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
Collaborate with the engineering team to escalate and resolve complex technical challenges.
Create and maintain documentation, FAQs, and knowledge base articles.
Identify common issues and work on solutions to improve product reliability and user experience.
Contribute to the community by answering questions and sharing best practices.
Requirements:
5+ years of experience in a technical support or customer-facing engineering role.
Open to participate in an paid on-call rotation to provide after-hours support
Strong understanding of workflow automation, APIs, and integrations.
Good understanding of JavaScript, Node.js, and Docker.
Experience with Kubernetes is a plus.
Excellent problem-solving skills and attention to detail.
Strong communication skills and ability to explain technical concepts to non-technical users.
Passion for helping users and improving product usability.
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
💸 Competitive compensation
💪 Ownership: Our core value is to “empower others”, and we give you a slice of n8n in the form of equity.
🏖️ Work/life balance: We work hard, but make sure everyone can properly recharge their batteries with 30 days holiday, plus public holidays wherever you are.
📈 Career growth: We are looking to hire 'rising stars', who can grow with the company into more senior roles. We give you €1k a year to spend on courses, books, events and coaching, to support you in developing your career.
🤩 A passionate team: We love our product, and we have regular office hackathons to see who can build the coolest thing with it!
🌏 Remote-first: Unless specified otherwise on the job posting, our team works remote from anywhere within Europe but we have regular off-sites to help build team bonds and alignment.
🙏 Transparency: We all know what everyone’s working on, how’s the company doing — the whole shebang.
🤝 Giving back: We're big fans of open source, and you'll get $100 per month to support projects you care about.
😍 Ambitious but kind culture where people love to work - our eNPS for 2023 is 100!
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