Workplace Concierge - SF Based

Role Description

The Studio Concierge will be responsible for managing the in-person Studio experience in San Francisco and Seattle, fostering human connection and employee engagement by facilitating a consistent experience at the Studios. This will include managing daily operations, building needs, and on-site events; ultimately providing a delightful and productive experience to our employees and visitors. 

Studios will be collaborative spaces where employees gather for in-person team meetings, large group events, and community building. These spaces will be instrumental in how we drive community and culture every day in our Virtual First environment. 

This role requires strong communication, project management and problem solving skills; in addition, to the ability to independently execute and manage projects. The candidate must be able to drive bold, creative and innovative solutions for the business, while also navigating ambiguity in fast-paced environment where things change quickly.

Responsibilities

• Team Management
• Support NAmer Studio Operations personnel, vendor procurement, contract negotiations and performance management.
• Lead, coach and mentor a distributed team of contractors
• Provide agility and resilience to manage through change while demonstrating strong leadership skills to drive that change
• Build data-driven decision processes to evaluate, refine and optimize quality of programs and initiatives
• Take a leading role in the development and implementation of strategies and procedures for the improvement of the Office Services team
• Studio Operations
• Partner with the Food & Beverage vendor team including, but not limited to, a full service in-house espresso bar - Little r, pantry snacks, grab and go items, and event catering.
• Collaborate with cross functional partners to ensure a positive experience for Dropboxers and guests
• Communicate effectively and hospitably with contractors, stakeholders, and guests
• Be involved with all day-to-day functions including office administration duties, inventory maintenance, and communications
• Events
• Lead and support the Studio Coordinator in the following areas:
• Day to day management of in-studio hosted events, including managing event intake tickets, organizing guest access, and requesting additional security when needed
• Analyze post event feedback and improvement areas
• Develop and implement new processes and programs to help streamline event management across regions
• Ensure weekly studio audits are completed and escalate issues through the appropriate ticketing system
• Collaborate with cross-functional teams to ensure smooth execution of events
• Coordinate with external contacts and subtenants related to event space rentals

Requirements

• 5+ years of operations and event experience, preferably in a dynamic tech company or professional event planning environment
• Experience with team management, organizational and coaching skills
• Strong project management skills - proven ability to handle multiple projects and priorities within agreed timelines
• Strong creative ability
• Being reactive and able to tackle unforeseen challenges
• Experience using event management or customer service software, ServiceNow preferred
• Proven entrepreneurial skill-set, delivering hustle with style and grace
• Strong communication skills (verbal & written), attention to detail, organizational planning, time management, and multi-tasking abilities
• Role expectation is onsite in our office in Mission Bay, San Francisco, 5 days a week. 

Preferred Qualifications

• Prior experience and knowledge of food and beverage services in a corporate HQ setting
• Ability to effectively manage contracted services and personnel while adhering to budgetary requirements
• Ability to take initiative, and flexible in an ambiguous and fast paced environment

Compensation