Renewals Success Specialist - EdTech (remote)

Company Overview
Join Securly, Inc., the definitive leader in K-12 student safety and wellness. Pioneering the field with the longest-running AI-driven safety solutions, we have set and continue to raise the industry standard, enhancing student well-being worldwide. Our unmatched product suite has catalyzed our recognition as one of the fastest-growing AI student wellness solutions globally. Celebrated consistently as EdTech Product of the Year and a Top Place to Work, Securly's profound impact is evident in over 20,000 schools, safeguarding the futures of more than 20 million children. Join our mission to lead and innovate, ensuring safer, more supportive educational environments.

Role Summary
As a Renewals Success Specialist, you will play a critical role in ensuring customer retention and maximizing revenue through the management of subscription renewals. You will work closely with our Customer Success Managers (CSMs), Revops and Deal Desk teams to execute a seamless renewal process, address customer concerns, and identify upsell/cross-sell opportunities. This role requires excellent communication, organization and problem-solving skills to meet retention goals while delivering an outstanding customer experience.

Location: US Based fully Remote 
Compensation: Base salary up to $60K + $8K in annual bonus 

Key Responsibilities

1. Renewal Management: Leverage your strong organizational and time-management skills to manage and execute the end-to-end renewal process for assigned accounts, ensuring timely and accurate renewals of subscriptions while handling a high volume of work simultaneously.
2. Customer Engagement: Utilize your excellent verbal and written communication skills to collaborate with CSMs and the Customer Support team, addressing customer needs, resolving issues, and ensuring satisfaction prior to the renewal period.
3. Data Management: Apply your analytical mindset to maintain accurate and up-to-date records of customer renewal statuses, communications, and outcomes in CRM systems (e.g., Salesforce), interpreting data and identifying trends in customer behavior.
4. Risk Mitigation: Demonstrate a proactive and solution-oriented mindset to identify at-risk accounts and collaborate with internal teams to implement retention strategies that address potential churn.
5. Growth Opportunities: Employ your sales acumen to partner with CSMs in identifying and communicating opportunities for additional product adoption or upgrades during the renewal process, focusing on upsell and cross-sell opportunities.
6. Reporting: Provide regular reports and updates on renewal rates, churn risks, and customer feedback to leadership and relevant teams, showcasing your ability to interpret data and identify trends.
7. Customer Communication: Deliver clear and professional communication regarding renewal timelines, pricing and contract details to customers, demonstrating your negotiation skills and ability to address customer concerns effectively.
8. Strategy Development: Develop and implement strategies to improve renewal rates and customer satisfaction, showcasing your problem-solving skills and ability to drive positive outcomes.
9. Performance/Goal Oriented: Consistently meet or exceed established renewal rate targets and revenue goals.

Required Qualifications

• 1+ years of experience in a similar role, exceeding renewals or expansion goals
• Strong understanding of K-12 Education space, including:
  - EdTech buying cycles and decision-making processes
  - Key reasons for technology adoption in K-12 settings
  - K-12 personas and their roles in purchasing decisions
• Proficiency in CRM systems, particularly Salesforce
• Demonstrated ability to meet or exceed performance targets in a customer-facing role

Wellness & Benefits Overview
At Securly, we prioritize the holistic well-being of our employees, recognizing that a healthy work-life balance, mental nourishment, and physical wellness are key to professional satisfaction and personal happiness. Our comprehensive benefits package is designed to support every aspect of our team members' lives:

• Competitive Compensation: We offer a robust salary structure complemented by performance incentives to reward your hard work and dedication.
• Health and Well-being: Our extensive benefits package includes top-tier health, dental, and vision insurance, supported by a company-sponsored 401(k) match, ensuring your financial security today and into retirement.
• Parental Leave: We support new parents with 12 weeks of fully paid parental leave, giving you precious time to bond with your newborn or newly adopted child without financial worry.
• Flexible Time Off: Enjoy the freedom of unlimited vacation, over eight paid holidays, and special summer Friday half-days. We also provide a full week of paid leave at year-end, encouraging you to rejuvenate and spend quality time with loved ones.
• Professional Growth: Fuel your career growth with a $1,000 annual stipend for professional development, fostering a growth mindset and continuous learning.
• Remote-First Culture: Our remote-first approach promotes a flexible working environment, helping you maintain a healthy balance between your professional responsibilities and personal life.
  
  

Securly is an Equal Opportunity Employer committed to non-discrimination in employment on any basis including race, color, religion, sex, national origin, age, disability, or any other protected status. We cherish diversity and inclusion, ensuring fair hiring practices and inviting qualified candidates from all backgrounds to add their unique perspectives to our team. If you require accommodation during the application or interview process, please contact our HR department. #LI-remote