Offer summary
Qualifications:
Previous experience in customer support, Familiarity with support tools like Intercom or Zendesk, Excellent oral and written communication skills, Affinity for technology and continuous learning.Key responsabilities:
- Assist customers through various channels
- Understand customer needs and provide support
- Forward complex issues to the responsible level
- Maintain organized documentation
- Collaborate with internal teams to improve processes
- Collect feedback and suggest service improvements
