ServiceNow Tester

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life, so companies of any size can turn Human Resources into a source of value for the business and the people in it.

Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us?

What do we have to offer?

• An attractive salary based on your experience and achievement. And the freedom to compose your personal benefit package.
• A dynamic environment: flexible working hours and working from home – everything is negotiable
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

About the role:

We are seeking a skilled ServiceNow Tester to join our dynamic team. You will be responsible for ensuring the functionality, performance, and quality of ServiceNow implementations and enhancements. The ideal candidate should have a strong background in ITSM platforms/ServiceNow, a deep understanding of software development principles, and excellent problem-solving skills. You will be working in close collaboration with the Developers, Functional Analysts and Product Owners.

Key Responsibilities

· Understand business and functional requirements for ServiceNow.

· Collaborate with stakeholders, developers, and functional teams to gather testing requirements.

· Create test strategies, plans, and cases for various modules such as Incident Management, Change Management, Asset Management, etc.

· Define test scenarios for workflows, integrations, and customizations.

· Collaborating regularly with stakeholders, like our Support Squad, the Product Owners and the Business Owners.

· Perform functional, integration, regression, and performance testing.

· Validate ServiceNow modules, custom scripts, and APIs.

· Test upgrades and patches to ensure smooth platform updates.

· Identify, document, and track defects and work closely with developers to ensure they are resolved.

· Generate testing reports and and maintain test documentation.

· Assessing readiness to deploy each release.

· Creating complex reports and dashboards to meet business requirements.

· Taking ownership and doing close follow up on project/s assigned, ensuring targets are met.

Educational / Skill / Experience Requirements

· Degree in IT/IT related fields or equal by experience.

· Minimum 2 years of experience in QA/Testing roles, particularly with ServiceNow Projects.

· Excellent analytical, communication and problem-solving skills.

· Experience in working in Agile squads. Working in international environment is considered as a plus.

· Attention to detail for identifying and documenting bugs.

· ITIL framework understanding & experience in ITSM processes and workflows.

· Being a team player and flexible.

· Excellent English communication skills (verbal and writing).

· Proactive and can-do attitude

From many places, we work as one, moving from better to best together.

SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.