ServiceNow Business Analyst/Tester

LightFeather is seeking a highly skilled ServiceNow Business Analyst/Tester to join our team in Washington, DC. This role requires expertise in business analysis, system configuration, and quality assurance (QA) to ensure ServiceNow solutions align with business requirements and function seamlessly. The ideal candidate will collaborate with stakeholders to gather requirements, define and execute test cases, and drive the successful deployment of ServiceNow enhancements, integrations, and modules.

This is a Full Time, Remote Position.

Responsibilities:

Business Analysis & Requirements Gathering

• Engage with stakeholders to elicit, document, and analyze business and technical requirements for ServiceNow implementations, enhancements, and integrations.
• Translate business needs into detailed functional and technical specifications for development teams.
• Assist in designing, configuring, and optimizing ServiceNow applications, including workflows, business rules, UI policies, notifications, catalog items, and scripting (Glide API, JavaScript, and Flow Designer).
• Act as a liaison between business users, developers, and ServiceNow architects, ensuring clarity of requirements and expectations.
• Support User Acceptance Testing (UAT) by defining acceptance criteria, coordinating testing efforts, and validating outcomes with stakeholders.
• Provide guidance on ITIL best practices and Agile methodologies to align ServiceNow implementations with organizational objectives.

Testing & Quality Assurance

• Develop and execute comprehensive test plans, test cases, and automated/manual test scripts to validate ServiceNow functionality.
• Perform functional, regression, integration, and user acceptance testing (UAT) across ServiceNow modules.
• Utilize ServiceNow Automated Test Framework (ATF) to automate test cases and enhance test coverage.
• Leverage Jira, TestRail, ALM, or other test management tools to document test execution, defects, and enhancements.
• Identify, document, and track defects and performance issues using industry-standard defect tracking tools.
• Collaborate with developers and ServiceNow administrators to verify bug fixes, enhancements, and system changes.
• Ensure testing practices adhere to ITIL, Agile, DevOps, and CI/CD best practices to support efficient ServiceNow deployments.
• Conduct data validation and API testing for ServiceNow integrations with third-party applications.

Required Qualifications and Skills:

• US Citizenship.
• Must possess or be able to obtain a Secret/Top Secret clearance.
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, Management Information Systems, or related.
• 5+ years of experience as a Business Analyst or QA Tester in a ServiceNow environment.
• In-depth knowledge of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, SecOps, and CMDB.
• Strong experience with test case creation, execution, and automation for enterprise applications.
• Hands-on experience with ServiceNow Automated Test Framework (ATF) and other test automation tools.
• Proficiency in Jira, TestRail, ALM, or similar test management platforms.
• Experience working in Agile/Scrum environments, with a solid understanding of ITIL and DevOps methodologies.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication skills with the ability to engage both technical and non-technical stakeholders.

Preferred:

• ServiceNow Certified System Administrator (CSA) or relevant certifications (e.g., Certified Implementation Specialist (CIS), Certified Application Developer (CAD)).
• Hands-on experience with ServiceNow scripting (JavaScript, Glide API, REST APIs, Business Rules, and UI Actions) for test automation.
• Knowledge of CI/CD pipelines and DevOps tools (e.g., Git, Jenkins, Azure DevOps, Terraform, Ansible) related to ServiceNow deployment.
• Experience working in federal, defense, or highly regulated environments.
• Familiarity with performance testing and security testing methodologies for ServiceNow applications.

Why Join LightFeather?
You'll be part of a team dedicated to meaningful impact, working on solutions that address mission-critical needs. Experience variety, fulfillment, and the opportunity to work with some of the best in the industry. We are committed to fostering a diverse and inclusive environment where everyone is valued and respected.

Commitment to Diversity
LightFeather is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.