About Us
WorkForce Software, an ADP Company, is the first global provider of workforce management solutions with integrated employee experience capabilities. The company’s WorkForce Suite adapts to each organization’s needs—no matter how unique their pay rules, labor regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and performance. Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone.
Over one thousand organizations with more than 4 million users in over 100 countries rely on WorkForce Software solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.
Responsibilities
- Obtain and maintain certification in WFS Product Suite applications required to perform the role
- Responsible for gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, noticeable use cases and process diagrams.
- Educate customers on best practices in the implementation of WorkForce Software/WFM software
- Facilitate client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software
- Deliver projects and tasks on time and within budget by effectively managing workload
- Attend and participate in team meetings
- Follow established processes and best practices to continuously improve skills
- Provide project status updates to key stakeholders both internally and externally
- Partner with internal teams during project phases to ensure successful customer implementation
- Collaborate with the WFS team to ensure thorough testing of the customer's requirements
- Assist with roll-out and go-live activities, including data migration and system setup
- Become familiar with aspects of labor laws as it pertains to time and attendance rules, scheduling and leaves of absences.
- Conduct web-based and on-site customer training
- Proactively participate in training courses and engage in self-directed learning to acquire the skills and knowledge necessary to achieve success in this role and contribute to the team's objectives
- Understand the customer needs in the development of strategic plans
- Troubleshoot issues and escalate problems to appropriate team members
- Maintain accurate and timely records of billable and non-billable hours to ensure project profitability and meet utilization targets
- Ensure adherence to WorkForce Software's established documentation standards and methodologies
- Identify opportunities to improve our product offerings based on customer feedback.
- Manage Customer expectations with relevant communication during key phases of the project life cycle
- Document and communicate out of scope requirements and delays to the appropriate team members
- Estimate work effort and communicate with Project Managers, customers and other key stakeholders regarding project status
- Investigate issues reported during customer testing phases, including tracking and reporting defects
- Mentor team members
Requirements
- 2-4 Years experience in software implementations
- Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel
- Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role
- Entrepreneurial mindset required, as the role requires capability of rapidly shifting focus and responding to ever-changing conditions
- Strong communication skills both written and verbal
- Possesses basic problem-solving skills
- Experience or ability to read/write SQL and write simple queries
- Knowledgeable of and understand common implementation principles and lifecycle
- Capability to exercise mature judgement
- Demonstrates technical aptitude to learn quickly and adapts to new circumstances
- Ability to work on a dynamic, customer-focused team and establish excellent working relationships
- Demonstrates a strong desire to grow functionally and technically as a professional consultant
- Familiarity with or background in HR, Payroll, or Workforce Management, considered a bonus
- Experience in implementing or training on a packaged software system or highly complex internally developed application
- Logical and technical mindset that can analyze problems and identify root causes
- Awareness of HCM applications and business processes
- Experience providing application support for complex software systems, preferred
- Thrives in client-facing environment
- Work flexible hours
- All other duties as assigned
Travel
- Must be able to travel up to 50%, with the potential for international travel
Education
- Bachelor's degree in related field or equivalent years of experience
This job description is not intended to be all inclusive, and employee will perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.
To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities.
WorkForce Software is committed to the full inclusion of all qualified individuals. As part of this commitment, WorkForce Software will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Talent Acquisition Department at careers@workforcesoftware.com, 1-833-987-3831.
WorkForce Software is an Equal Opportunity Employer.
Compensation$60,000 USD Annually to $120,000 USD Annually
