Customer Support Engineer

Description

At Nano Dimension, a Nasdaq listed company, we are revolutionizing digital manufacturing. As a pioneer in Industry 4.0, we seamlessly integrate advanced hardware, cutting-edge software, and breakthrough materials science to transform how things are made. Our technology platform spans both additive manufacturing and robotics, enabling a new generation of smart, flexible, and more sustainable production systems. We're building the foundation for how critical industries design and manufacture the technologies and applications that will shape the future. 

We’re moving into the next phase of our company’s growth and looking for world-class engineers, scientists, manufacturing experts, and solutions oriented customer champions to join our global team.

Responsibilities:

• Provide technical support to customers via phone, email, and remote access, ensuring timely resolution of issues.
• Diagnose and troubleshoot hardware and software problems related to Nano Dimension's products.
• Collaborate with engineering teams to escalate and resolve complex technical issues while keeping customers informed.
• Develop and maintain comprehensive knowledge of Nano Dimension's product offerings and industry trends.
• Provide training and demonstrations to customers on product usage and best practices.
• Document customer interactions and technical issues in the support ticketing system.
• Assist in the development of support documentation and training materials.

Contribution

What We’re Looking For:

Education: Bachelor’s degree in Mechanical Engineering or a related field.

Experience:

• At least 5 years in technical customer support.
• At least 3 years in field service or related technical roles.

Skills:

• Strong interpersonal and problem-solving skills.
• Proficiency with test equipment, hand tools, and technical documents.
• Excellent verbal and written communication.
• Additional Requirements:
• US citizenship highly desired.
• Knowledge of electronics manufacturing or PCB assembly is a plus.
• Willingness to travel nationally and internationally 50%-70% of the time.

Location:

• Preferably based in the Midwest.

Why Join Nano Dimension?

Nano Dimension is a global leader in advanced manufacturing. By joining us, you’ll be part of a team that’s revolutionizing the way cognitive connected products are made. You’ll have the chance to grow your career, solve challenging problems, and work with some of the brightest minds in the industry.

Apply Now! If you’re excited about this opportunity and meet the requirements, we want to hear from you! Submit your application today and become part of a company that’s redefining the future of manufacturing.

#CustomerSupport #EngineeringJobs #NanoDimension #MidwestCareers #FieldService

Requirements

• Minimum of 3 years of hands on experience in a technical support or customer service role, preferably in the technology or engineering sector.
• Strong understanding of 3D printing technology and related software applications.
• Excellent problem-solving skills with the ability to analyze and resolve technical issues efficiently.
• Proficient with customer support software and ticketing systems.
• Exceptional verbal and written communication skills, with the ability to convey technical information to non-technical users.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• A Bachelor's degree in Engineering, or a related field is preferred.