Customer Experience (CX) Solutions Strategist

Role Description

Zoetis is seeking a CX Solutions Strategist to join our Global CX & Technology team. This key role will drive the next phase of our Experience Management (XM) transformation by supporting the adoption and expansion of our tools and technologies, with a primary focus on the Qualtrics platform. The ideal candidate will be both a strategic thinker and a hands-on executor who bridges the technical and business sides of CX, ensuring alignment with Zoetis’s broader executive priorities.

Responsibilities

• Business-Technology Alignment: Act as a bridge between the business and technical sides, effectively the product owner of our XM capability, with an understanding of commercial and technology strategies and how XM can enable their goals.
• Capability Evolution: Develop an evolutional roadmap of strategic advancement of our experience management capability, including expansion in data ingestion, actions we take, and geographical expansion.
• CX Platform Subject Matter Expert (SME): Become the internal go-to expert on the Qualtrics platform, supporting power users and analysts in maximizing its use, understanding its full breadth, and aligning its capabilities with Zoetis’s strategic priorities.
• Dashboard Management: support and evolve the cross-functional senior leadership dashboards to show impact of our program.
• Value Story Collaboration: consult and support the tracking of impact and the communications of actions needed or celebration of success.

Education & Experience

• Bachelor’s degree
• Proven experience in Customer Experience or a similar role within a tech-driven environment
• Strong business acumen with the ability to communicate complex information to leadership
• Ability to work independently and collaboratively, demonstrating problem-solving skills, creativity, and a positive, can-do attitude
• Strong interpersonal skills, with a natural ability to connect and network across teams

Technical Skills Requirements

• 3-5 years of experience working with CX platforms, particularly Qualtrics XM, is highly preferred
• Demonstrated ability to manage large-scale tech initiatives, from strategic planning to execution
• Knowledge in emerging trends in technology and customer experience
• Proven experience navigating commercial data and data-driven decision making

The following base pay range reflects the anticipated base pay for this position if a selected candidate were to
be located in Colorado. Base pay may vary based on location and other factors.

Base Pay Range: $126,000 - $181,000

The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in California, NJ Remote, NY Remote, or Washington. Base pay may vary based on location and
other factors.

Base Pay Range: $134,000 - $205,000

This position is eligible for short-term incentive compensation. The position is also eligible for long-term incentive.

We offer a competitive and comprehensive benefits package, which includes healthcare, dental coverage, and

retirement savings benefits along with paid holidays, vacation and disability insurance.

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.