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Technical Support Guide

extra holidays - extra parental leave

Remote:

Full Remote

Work from:

Offer summary

Qualifications:

Fluency in English (written and spoken), Experience in customer service, Ability to multitask and navigate systems, Strong problem-solving skills.

Key responsabilities:

Provide high-quality technical support
Respond to customer inquiries via various channels
Research and resolve issues of moderate complexity
Collaborate with departments for effective issue handling

GoDaddy Internet Large http://www.godaddy.com

5001 - 10000 Employees

See all jobs

Job description

Requisition #: R021416

Location Details: Bulgaria Remote or Romania Remote

GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

Remote: This is a remote position, so you’ll be working remotely from your home (in Bulgaria or Romania). You may occasionally visit a
GoDaddy office to meet with your team for events or meetings.

Schedule: Late shift 5pm - 1.30am EET - includes some weekend working

What you'll get to do...

We are looking for a passionate and skilled Technical Support Guide to join our dynamic team. In this role, you will be responsible for
providing high-quality technical support and building strong relationships with our customers. Your primary focus will be to help customers
and colleagues overcome technical challenges, optimize their use of our products, and ensure they have a positive experience with our
platforms

Respond to technical inquiries from customers through various channels (phone, email, chat)
Help and guide customers with technical elements of our systems and products, providing tools and insights to transform
You will take ownership of customer service questions, researching and providing first-contact resolution for issues of moderate complexity
You will provide feedback on processes and procedures to reduce customer friction
You will interact with and communicate effectively across departments within various levels of the organization to properly research and handle customer issues
You will work in multiple systems, including but not limited to Salesforce, CRM, Jira and Live Engage Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards Demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity

Your experience should include...

Fluency in English is a requirement (Written & spoken)
Ability to work in a team environment
A great telephone manner, excellent communicator - able to build rapport to adapt tone and direction to suit the needs of customers
Drive and passion to work with key performance indicators
Able to multitask multiple systems and navigate the internet quickly and efficiently
Able to adapt quickly in a fast-paced environment and maintain a high performance
Solid proficiencies in critical thinking and research to troubleshoot various technical issues, and provide effective solutions to customers

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.