Scheduling Coordinator (Part-Time/Evenings/Work From Home)

GLG’s scheduling team is hiring part-time (~20 hours/week) work from home coordinators to join the Project Support team located in the Austin, Texas area. Scheduling Coordinators, known internally as Project Support Specialists (PSS), are responsible for scheduling phone consultations between GLG’s clients and selected Network Members, global key opinion leaders, and senior industry executives acting in a consultative capacity. 

To facilitate these engagements, Scheduling Coordinators will work closely with both client-facing GLG Client Solutions professionals and GLG’s sophisticated client base from around the world, which ranges from hedge fund managers to partners at private equity firms, project managers at top-tier consulting firms and Fortune 1000 companies.  As a Scheduling Coordinator, you will acquire experience and expertise in client servicing and professional communication

We are seeking candidates who are available to work the following hours: Monday through Friday: 5:00pm – 9:00pm Central Time. 

Specific responsibilities include (but are not limited to):

• Schedule phone consultations between GLG clients and requested Network Members (experts)
• Accept all scheduling requests submitted during coverage hours
• Effectively manage time and productivity expectations to execute against project objectives
• Navigate requests with complex scheduling compliance requirements and client-specific preferences
• Appreciate the urgency of completing time-sensitive projects
• Maintain Key Performance Indicators (KPIs)
• Demonstrate adaptability and ability to work independently

An ideal candidate will have the following:

• Live within the Central Texas area
• Bachelor's degree (required)
• Availability to work 5:00 PM - 9:00 PM CT, Monday through Friday, including business holidays as needed
• Previous professional experience in a client service capacity, preferably in a high-volume, transactional environment
• Strong communication skills using a variety of communication channels (email, phone, internal group chats)
• Demonstrates commitment and attention to detail
• Experience working with online ticketing systems (i.e., Front)

Work from Home Requirements:

• A quiet space at home to work without distractions
• Comfortable in a computer-based role for several hours at a time
• Reliable and high-speed hardwired internet with a minimum internet capacity of 5 MBPS down and at least 1 MBPS up

If hired, candidate must be available for 5 days of paid training during normal business hours. Additional training and periodic visits to the GLG Austin office may be required.

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