Membership Contracts Administrator

Are you an organised, detail-driven professional with exceptional written and verbal communication skills? Do you thrive in a dynamic environment where precision, efficiency, and engagement are key? If so, we invite you to join Logistics UK as a Membership Contracts Administrator.

In this role, you will work closely with the Membership team, the Head of Membership, and key internal stakeholders to ensure the smooth running of all aspects of the membership workflow. From managing invoice adjustments and updating subscriber details to overseeing membership communications and retention strategies, your contributions will be instrumental in delivering an exceptional experience to our valued members.

Why Join Logistics UK?

As one of the UK’s leading business groups, Logistics UK plays a crucial role in representing and supporting the logistics industry. By joining our Membership team, you will be part of a fast-paced, professional environment where your skills will be valued, and your contributions will make a real difference.

Logistics UK, formerly the Freight Transport Association is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods.

An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere. With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.

Key Responsibilities

• Provide daily administrative and operational support to the Membership and Commercial teams.
• Process invoice adjustments with accuracy and efficiency.
• Monitor and resolve membership contract queries, ensuring a seamless experience for members.
• Maintain up-to-date and accurate subscriber information.
• Create and update listings and advertisements on our exclusive member-to-member portal.
• Contact resigning members to understand their reasons for leaving and offer solutions to encourage retention.
• Ensure all membership service communications are accurate, engaging, and aligned with our brand standards.
• Use reporting tools to monitor membership processes, identify trends, and recommend improvements.

Requirements

• Exceptional Written Communication Skills: The ability to craft engaging, clear, and factual communications tailored to a diverse audience, from small businesses to senior executives. You should be comfortable writing everything from formal reports and member communications to compelling promotional content.
• Outstanding Verbal Communication: A confident and professional telephone manner, capable of engaging with members at all levels.
• Customer-Focused Approach: A proactive attitude to member engagement, ensuring their needs are met efficiently and professionally.
• Strong Analytical and IT Skills: Experience with CRM databases and reporting tools to support data accuracy and process improvements.
• Excellent Time Management: Ability to manage multiple priorities, meet deadlines, and maintain meticulous attention to detail.
• A Collaborative Team Player: Someone who thrives in a cross-functional team environment and contributes to a culture of continuous improvement.

Benefits

We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time.

• 25 days of annual leave plus bank holidays
• Christmas Working Arrangement for extra days off during the festive period
• Health Cash Plan for all employees and Private Medical Insurance for managers
• Employee Assistance Programme and Mental Health First Aiders
• Enhanced Family Leave policy
• Flexible and remote working arrangements
• Two paid days off per year for charity or volunteering work
• Various learning and development opportunities
• Range of pension schemes
• Award scheme to recognise outstanding employees
• Life Assurance Scheme for peace of mind