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Key Account Manager (Merchants)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Europe

Offer summary

Qualifications:

2+ years experience in client success., Experience in fintech sector required., Strong written and spoken English skills., Willingness to learn and adapt..

Key responsabilities:

Assist merchants at all stages of cooperation.
Process onboarding and maintain long-term relationships.

FYST Scaleup https://fyst.com

51 - 200 Employees

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Job description

WHAT YOU'LL BE WORKING ON

Assisting the merchants at all stages of cooperation;
Processing of the onboarding of new clients, including control of the compliance process, and legal and commercial negotiations with the merchants;
Introduction of company’s acquiring services to the merchants, preparation of presentations for sales process;
Maintaining long-term business relationships and daily communication with merchants;
Up-sale for the current portfolio of merchants, as well as the development of sales, agent networks, and referral schemes, adding new business clients to the portfolio;
To be a single entry point for any requests of our key customers and provide high-level customer service and prompt resolution of any issues that a client may have;
Carrying out actions (such as approval rate control, upsell, traffic analytics, etc.) in relation to merchants in order to maintain and increase the company’s earnings on a daily basis
Planning each client’s development strategy in order to increase the client’s involvement in the company’s earnings increase

WHAT YOU NEED TO SUCCEED IN THIS ROLE

2+ years of experience in clients success, business development role
Experience in working with merchants in fintech sector is mandatory
Willingness and ability to learn new things quickly
High sense of responsibility
Good communication skills (for communication not only with the clients but cross-team communication daily)
Excellent written & spoken communication skills in English and preferably in russian;

WHAT WE OFFER

An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market
Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
Work with coworkers who are passionate about their business;
Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees;
20 days of vacation time; Bank holidays; Sick leaves; Additional birthday day off;
Team building events and corporate parties;