Bilingual Answering Service Agent

This is a remote position.

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***

JOB TITLE: Bilingual Answering Service Agent

RATE: PHP 50,000 per month (slightly negotiable)

Work Type: Full-time, Remote/WFH

Working Hours: 

• You will be assigned to a specific shift, so flexibility is required depending on the schedule assigned to you. 
  

• 2 days off per week (either weekdays or weekends)
  

JOB ROLE & RESPONSIBILITIES: 

• Answer phone calls, emails or text on the client's behalf
  

• On average, conservatively 100 calls per shift (will not fall solely on 1 person, the queue will be shared with 2 other people)
  

• Follow client specific requirements, industry standards, and any special instructions
  

• All call details will be reported on the daily Google sheet call report
  

• Use client tools to make adjustments to schedule as needed
  

• Edit end-of-shift call report daily
  

JOB REQUIREMENTS:

• Fluent in Spanish and English Language
  

• Ready to take calls for an 8 hour shift
  

• Attention to detail and good communication skills
  

• Open to feedback and coaching
  

• Flexible with any schedule (Rotation schedule (to cover 24 hours) - depends on which shift will be assigned to you)
  

• 1 day training
  

• Can start anytime