Automation Developer

This is a remote position.

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***

JOB TITLE: Automation Developer

RATE: PHP 70k per month Non Taxable

Work Type: Full-time, WFH/Remote

Working Hours: 8am-5pm M-F US hours
Start Date: TBD

Automation Developer – Striving for Mastery and Expertise in IT Automation

Do you prefer to solve problems one time with automation instead of manually fixing it repeatedly?  Are you looking for a chance to grow in mastery and expertise in IT systems automation?  Do you know the value of good analysis of data and drawing down conclusions on how to proceed?

• Relevant Work Experience: 5+ Years 
  

We need you to have MSP tool set experience first.  If you happen to have software development as well, that is great.  You need to know the ins and outs of RMM tools, PSA tools like Connectwise Manage, Halo PSA, Kaseya VMS, Datto PSA, etc…

Here is a way of thinking about it.  You need to know the tasks and tools an MSP uses in order then know how to automate it.   The best candidate will have worked for an MSP and likes the idea of scripting or also understands basic software development. 

We will teach you how to do the automation/RPA, but we would love to not also teach you how to do MSP tech work. 

What will you do?

• Design and implementation of automation solutions using PowerShell, Jinja, RPA, or RMM tools.
  

• Streamline business operations, reduce repetitive tasks, and improve service delivery through effective automation.
  

• Analyze existing processes across all departments while identifying areas for automation and improvement on a consultative basis for our customers.
  

• Collaborate with stakeholders to understand requirements and translate them into effective automation solutions.
  

• Develop and prioritize a list of automation tasks while ensuring alignment with Leadership and company objectives.
  

• Ensure all automations are properly documented for both technical and non-technical resources to facilitate troubleshooting, process improvement, and knowledge sharing.
  

• Monitor and review automation failures, addressing and resolving issues promptly.
  

• Perform routine maintenance on automation solutions to ensure continued reliability and effectiveness.
  

• Engage in technical training and personal development activities aligned with career goals and future positions within Client’s Automation.
  

• Maintain quarterly training plans with leadership to track progress and ensure goal achievement.
  

• Ensure comprehensive documentation of service tickets in our PSA.
  

• Ensure all time is entered into the PSA in real time to accurately capture the work performed, resolution achieved, and any next steps as applicable.
  

• Maintain consistent communication with all stakeholders through non-technical language.
  

Qualifications and Skill Requirements:

• Must have MSP experience
  

• Relevant Work Experience: 5+ Years 
  

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent work experience)
  

• Proficiency in scripting languages such as PowerShell or Jinja
  

• Familiarity and expertise with RMM, PSA, and RPA tools.
  

• Solid understanding of APIs, JSON, and integration of systems and applications.
  

• Excellent problem-solving and troubleshooting skills.
  

• Strong documentation and communication skills with the ability to convey technical details to both technical and non-technical stakeholders.