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Customer Service Representative (ZR_19578_JOB)

Remote:

Full Remote

Contract:

Part time

Work from:

Australia

Offer summary

Qualifications:

Proven track record in customer service, Familiarity with Shopify and customer service platforms, Strong communication and problem-solving skills, Ability to adapt in a fast-paced environment.

Key responsabilities:

Handle and resolve customer inquiries
Log and categorize escalated inquiries

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See all jobs

Job description

This is a remote position.

Job Highlights:

Contract: Independent Contractor
Client Timezone: Las Vegas, Nevada USA
Schedule : Part-time, flexible hours

Job Overview:

We are seeking enthusiastic and dedicated Customer Service Representatives to join our growing team. As Tier 1 agents, you will be the first point of contact for customer inquiries, ensuring a positive experience and timely resolution. This role is part-time to start, with the opportunity to transition to full-time and beyond as we approach our busy season. You will play a critical role in maintaining high levels of customer satisfaction and contributing to the development of our customer support resources.

Key Responsibilities:

Customer Support:
- Use the help desk and response templates to handle and resolve customer inquiries effectively.
- Triage customer issues and escalate more complex inquiries to the appropriate team members.
- Maintain professionalism and empathy in all customer interactions.
Documentation and Reporting - Log and categorize escalated inquiries to support the ongoing development of our FAQ and knowledge base.
Collaboration - Work closely with the Customer Service Lead and Ecommerce Coordinator to ensure consistent communication and alignment.
Sales Support - Leverage basic sales skills to identify upselling or cross-selling opportunities where appropriate.
Seasonal Coverage - Provide support in your native time zone as needed, contributing to nearly 24x7 coverage during peak seasons.

Qualifications:

Proven track record of delivering exceptional customer service
Familiarity with Shopify and experience using a customer service platform such as Gorgias, Crisp, or a similar tool.
Strong communication and problem-solving skills.
Ability to adapt and work in a fast-paced environment.
Basic sales experience is a plus.

Benefits

Independent Contractor Perks:

Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.