Offer summary

Qualifications:

10+ years in franchising or multi-unit operations, Strong background in coaching and performance management, Financial planning and budget accountability experience, Entrepreneurial spirit with strategic mindset.

Key responsabilities:

Manage and develop a team of Field Operations Managers

Support franchise partners in achieving profitability and revenue growth

Job description

The Leadership Agency's client is a global organization, with an incredible culture, started and passed down by the coolest CEO! You will be working for a company that puts its people first. They operate across the US and Canada and have won Best Company To Work For 5+ years in a row!

Lead & Inspire: Manage and develop a team of Field Operations Managers who act as business coaches, ensuring strong financial performance and operational excellence across our franchise network.
Drive Franchise Success: Support franchise partners in achieving profitability, revenue growth, and cost management through strategic planning and coaching.
Business Planning: Oversee annual strategic planning, quarterly reviews, and P&L accountability to ensure long term financial success.
Operational Excellence: Develop and execute training programs, enforce brand compliance, and lead onboarding for new franchise locations.
Franchise Engagement: Build strong relationships with franchise partners to drive the adoption of new programs, tools, and best practices.
Collaboration & Communication: Partner with the General Manager, marketing team, and other brand leaders to enhance local marketing efforts and customer acquisition strategies.
Travel & Field Work: Spend 50% of your time traveling across North America to visit franchise partners, provide in-person coaching, and ensure alignment with business objectives.

Requirements

You have an entrepreneurial spirit with deep experience across Franchising, coaching, and performance management, and you’re excited to roll up your sleeves and work shoulder-to-shoulder with your team and our Franchise Partners. You’re equally comfortable around a boardroom table developing annual strategic plans as you are in the field.

Experienced Leader: 10+ years of experience in franchising, multi-unit operations, or a related field, with a strong background in coaching and performance management.
Financially Savvy: Strong business acumen with demonstrated experience in P&L management, financial planning, and budget accountability.
Results-driven: Passionate about setting and achieving ambitious goals, with a proven track record of improving business performance.
Strategic & Hands-On: Able to shift seamlessly between high-level strategic discussions and hands-on fieldwork with franchise partners.
Change Leader: Comfortable navigating change and implementing new programs while gaining buy-in from stakeholders.
Excellent Communicator: Strong interpersonal skills with the ability to build trust, resolve conflicts, and foster collaboration.
Adaptable & Flexible: We anticipate that you will be in the office 25% of the time, on the road 50% of the time, and working remotely 25% of the time.
Location: Toronto or Vancouver preferred (Vancouver is ideal).

Benefits

Competitive compensation package with a performance-based bonus and prot-sharing.
5 weeks of paid vacation.
Professional development programs and wellness initiatives.

Required profile