Health Navigator, Monitoring

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

***Potential overnight shifts available***

This position is responsible for providing first level monitoring of medical readings and calling of the patient to assess whether they need further intervention by their health professional or whether further monitoring is appropriate.

This position...

• Provides first level monitoring of a high volume of medical alert alarms with genuine concern.

• Supports the response requirements and relative priorities of situations, and health professional in accordance with established procedures.

• Contacts private individuals by telephone in order to assess each patient alert by modality.

• Supports the triaging and assessing data represented by alerts to determine next steps in call process.

• Assists the obtaining customer information such as name, address, and payment method, and enter orders into computers.

• Tracks and maintains access to, and security of, highly sensitive materials.

• Understands how to explain products or services and answer questions from customers.

• Tracks and maintains records of contacts, accounts, and orders.

• Assists with clinical enrollment of new clients, support existing clients and collaboration between interdepartmental processes.

• Interacts with customers, Case Managers, and Home Service Representatives’ in a professional, helpful and courteous manner.

• Provides basic, trouble-shooting technical assistance to customers as required.

• Participate in other projects or duties as assigned.

We are interested in speaking with individuals with the following...

• High School Diploma required.

• One (1) year or less of experience of contact center or customer service with heavy phone volume and/or data entry.

• Or equivalent combination of education and/or experience.
• Strong analytical and problem-solving skills
• An energetic pace along with a positive attitude

• Self-motivation and the ability to work independently and with teams

• Proficient in the use of Word, Excel, Outlook, and PowerPoint

• Excellent oral and written communication skills

• Proficient in managing multiple tasks as the same time

Salary: $16.36 - $22.09 hourly

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com