Job description

Be the architect behind our digital transformation!

Do you constantly push boundaries and dream of designing cutting-edge solutions on the ServiceNow platform? At Coveo, we’re seeking a ServiceNow Architect to revolutionize our systems and elevate our processes. Collaborate with dynamic teams to create custom solutions that deliver tangible impact, driving innovation across the organization.

Working with the best technologies in a fast-paced environment, you’ll tackle exciting challenges while contributing to Coveo’s growth. Join a culture where innovation and continuous learning are at the forefront, and your expertise truly makes a difference!

As our ServiceNow Architect, you will:

Design and implement custom modules, workflows, and advanced automations tailored to Coveo’s needs.
Drive integrations between ServiceNow and other enterprise systems (e.g. Workday, Salesforce, Microsoft AD, Jira).
Collaborate with cross-functional teams and stakeholders (such as IT, Finance, HR, and Procurement) to align ServiceNow solutions with business objectives.
Ensure security, compliance, and governance are embedded within the platform’s architecture.
Evaluate existing processes, identify opportunities for optimization, and develop scalable solutions.
Share expertise with team members to foster skill development and innovation within the team.

Here’s what will qualify you for the role:

5+ years experience as a ServiceNow Architect or in a similar advanced technical role.
Expertise in designing, developing, and implementing advanced ServiceNow solutions, including ITSM, Flow Designer, and Integration Hub.
Proficiency in scripting and coding languages (JavaScript, HTML/CSS, REST/SOAP APIs).
Demonstrated ability to lead complex ServiceNow projects autonomously, from conception to implementation.
Familiarity with Agile methodology and experience with Jira Sprint Management.

What will make you stand out:

A fast learner, with the curiosity to understand the “why” behind processes and deliver the best solutions for our teams.
Strong skills in creating and updating technical and process documentation.
Experience with ITIL practices and frameworks.
Knowledge of ITOM and ITBM is a strong asset.

Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you! / Send us your application, we want to know what you're all about!