IT Support Engineer II

About Us

At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they’re up and running, and enables new clients to discover and interact with practitioners. Taking a practitioner-first approach in everything we do makes it possible for health and wellness practitioners to devote more time to their clients while they use SimplePractice to start, grow, and maintain a successful private practice.

The Role 

SimplePractice is the future of practice management. We’re at the forefront of making it simple for clinicians to run and grow their practices. We’ve built the highest-rated practice management software and we’re on track to become the market leader. 

We are looking for an IT Support Engineer II who has strong problem-solving capabilities. 

Under the supervision of the IT Manager, you will be responsible for maintaining infrastructure components, improving internal automation tools, and helping to identify and resolve user-reported issues. Audio/Visual assistance in the office for conference management.

Responsibilities

As an IT Support Engineer, your core responsibilities include:

• As an IT Support Engineer, your core responsibilities include:
  • 60% of your time working with the Internal IT team on new initiatives and projects
  • 40% of your time maintaining IT Infrastructure and support requests
• Creation, research, analysis, engineering and implementation of internal technical solutions that assist in increased employee productivity and result in better self-serve IT environment
• Analysis and implementation of current security and compliance controls specific to internal IT processes and systems to ensure HIPAA-compliant internal infrastructure
• Create and implement solutions that integrate with the current office infrastructure and support high-availability
• Read documentation, design, and implement Single Sign On & software integrations
• Create scripts and automations using programming languages such as Python, Bash, etc.
• Create knowledge base for implemented solutions and provide education to all employees on all new processes and technologies
• On-call schedule to support our team members during off hours and weekends
• Provide troubleshooting and problem resolution on employee issues with internal tools
• Maintenance of hardware and software deployed to the infrastructure of the office and workstations
• Aid in onboarding and offboarding responsibilities and procedures
• Connect and communicate with vendors to troubleshoot/implement new hardware and software
• Collaborate with Jr IT Support Engineers in implementing internal technical solutions 

Desired Skills & Experience

• High School diploma or equivalent 
• At least 3 year of experience in IT 
• Tech savvy and comfortable with web apps - Slack, Messenger, Zendesk, Google Docs, and the like to ensure business runs smoothly. You should be able to use them with ease and be resourceful enough to troubleshoot any issues you have
• Ability to analyze and resolve complex infrastructure resource and application deployment issues
• Experience in technical quality assurance
• Record and document results and compare to expected results 
• Great documentation and communication skills
• Problem solving skills and ability to work under pressure.
• MDM Solution experience (macOS or Windows)

Bonus Points

• Bachelor's degree in Computer Science (or equivalent) or higher degree.
• 4+ years of experience in IT 
• Experience in managing Mac laptops 
• Experience in managing UniFi hardware 
• Passion, drive, energy, and a great attitude!

Benefits

We offer a competitive benefits program including:

• Privatized Medical, Dental & Vision Coverage
• Work From Home stipend 
• Flexible Time Off (FTO), wellbeing days, paid holidays, and Summer Fridays
• Monthly Meal Reimbursement
• Holiday Bonus, 15-day Aguinaldo
• Hybrid Work Schedule & Catered Lunch
• A relocation bonus for candidates joining us from a different city 
• Employee Resource Groups (ERGs)

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. 

For more information about our privacy practices, please contact us at privacy@simplepractice.com.