IT Help Desk

IT Help Desk

JOB OVERVIEW: 

We're seeking a passionate and results-oriented IT Help Desk Technician to join our growing remote team! In this role, you'll provide exceptional technical support to our dental offices, remote workers, and internal employees, ensuring their technology runs smoothly.

KEY RESPONSIBILITIES:  

• Technical Troubleshooting: Diagnose and resolve a wide range of computer software and hardware issues for dental offices, remote workers, and internal employees.
• Exceptional Customer Service: Deliver world-class support via phone, chat, email, and video conference, ensuring clear and timely resolution of customer inquiries.
• Problem-Solving & Analysis: Analyze customer issues, research solutions using internal resources and online tools, and identify opportunities for hardware/software improvement.
• Communication & Collaboration: Collaborate effectively in our virtual team environment, keeping everyone informed through regular communication via chat and phone.
• Continuous Learning: Stay up-to-date on the latest dental technology trends and best practices. 
• Other duties as assigned

MINIMUM REQUIREMENTS:  

• Minimum 1-2 years of experience in help desk or customer service, with a strong understanding of computers, software, hardware, VPN, and RDP.
• Dental Knowledge a Plus: Experience working within a dental office environment is a bonus.
• Excellent written and verbal communication skills to clearly explain technical concepts to both technical and non-technical audiences.
• A natural knack for troubleshooting, critical thinking, and finding creative solutions to technical challenges.
• Ability to thrive in a collaborative virtual environment and maintain positive relationships with colleagues.
• Ability to prioritize tasks and manage multiple projects simultaneously.

TRAVEL / PHYSICAL DEMANDS:

100% remote

COMPENSATION: 

$18-23 DOE

Who We Are

eAssist is the nation's leading platform for remote dental billing and patient billing services for dental offices. We were co-founded by a dentist who understands what other dentists need. eAssist currently serves over 2000 dental practices through a unique proprietary technology platform that connects dental practices to vetted dental billing professionals, allowing practice owners to fully outsource their billing department.  

eAssist was recently certified as a 2020 Great Place to Work and has been featured on the Inc 5000 list of fastest-growing privately held companies in the U.S. for the last 7 years in a row! We were also just awarded #10 on Fortune's Great Place to Work for medium-sized Health Care and Biopharma! Learn more about it HERE!

What makes us so unique? We are 100% remote. This means we are truly able to find the best of the best to join our employee team and they get to do what they love from the comfort of their home office. 

Please check out what people love about us and our platform on Glassdoor: 

https://www.glassdoor.com/Reviews/eAssist-Reviews-E814561.htm

Who You Are

We’re looking for that one of a kind person who will stand out of the crowd of applicants. The type of person who doesn’t sit around and wait for direction, but actually begins projects independently. You feel compelled to take action without requiring additional prompting from managers. If you see a challenge you embrace it head on and you love to test your limits. You’re the first person to volunteer for a difficult task and don’t need much direction. You know how to move past difficulties and find alternative solutions to accomplish your objectives. If you are all of these things and more then we’d love to meet you!