Intern, Account Management

The U.S. Green Building Council (USGBC) is a global, nonprofit organization based in Washington, D.C., working to improve environmental sustainability, human health, and resilience in the built environment through its programs and rating systems including LEED. Today, people in over 150 countries and territories live, work, and learn in LEED certified buildings, communities, and cities that protect health, climate, and natural resources, and enhance quality of life.  

The Account Management team is responsible for the retention and engagement of USGBC’s organizational member accounts, a critical segment of USGBC’s community. With 5,000 industry leading organizations, USGBC members bring our mission to life through their support and participation in the evolution of LEED and the advancement of the larger green building movement. USGBC’s Account Management team leverages the membership program to engage accounts, identify opportunities for further engagement, and meet recruitment, retention, and re-engagement goals. To be successful on this team individuals must be adaptable, creative, have a high level of maturity, an entrepreneurial mindset, and a commitment to continuous improvement. 

The Intern will contribute to account management goals by participating in projects and activities that inform engagement strategies for new, existing, or lapsed member accounts. The intern will develop and lead a long-term project throughout their term while supporting one-off tasks and operational procedures. Past projects include research studies, benchmarking analysis, industry analysis, and curating and deploying targeted campaigns. Operational tasks may include drafting communications, making phone calls, generating invoices, editing Salesforce records, and updating PowerPoint decks and other resources. This position requires a proven ability to self‐manage, prioritize competing demands, and meet short deadlines. Strong research, data analysis, project management, communication, organizational skills and high attention to detail are a must. The intern must have an entrepreneurial mindset, be able to collaborate with diverse teams and effectively engage in team dynamics.

Specific Responsibilities Include:

• Leading a long-term project, that contributes to account management goals, of your own design from concept to completion
• Contributing to retention goals by executing monthly renewal call campaigns, generating invoices, and processing credit card payments
• Maintaining accurate account management records by updating and editing Salesforce opportunities, accounts, and cases 
• Creating and editing account management resources such as email communications, SmartSheet files, and PowerPoint decks

• Developing a better understanding of USGBC & GBCI’s programs, values, and member base, which includes organizations from a variety of sectors

• Conducting industry research on specific members, markets, or sectors to better address and meet the needs of existing members, and inform/evolve strategies that seek to develop new opportunities with prospective members
• Participating in team meetings and presentations 
• Work with other members of the team to ensure consistency and the highest possible quality
• Other projects as assigned

Education & Training Requirements:

• A bachelor's degree in Sustainability, Business, or related field (or currently in progress)
• Able to provide excellent customer service to USGBC members and other contacts
• Able to shift gears smoothly and maintain momentum on multiple assignments
• Demonstrated professionalism and the ability to manage sensitive and/or confidential information
• Familiarity with Microsoft Suite – particularly Excel and PowerPoint – and other productivity applications; willingness to learn new technology platforms
• Eager, adaptive to change, receptive to feedback and able to deal with ambiguity 
• Strong sense of personal responsibility and accountability for delivering high quality work within set deadlines
• Ability to handle confidential information with discretion 
• Ability to adapt and work in a rapidly changing environment 
• Resourcefulness
• Desire for continued learning
• Drive to develop the skills, knowledge, and abilities to continually improve performance 
• A strong commitment and passion to advance USGBC’s mission

Other Required Skills/Qualifications:

• LEED Green Associate or AP credential 
• Proficiency in business applications tools, such as: Excel, PowerPoint, SmartSheet and Salesforce 

Details:

• Full-time, hourly 
• Location: 2101 L Street NW, Washington, DC (currently remote)
• Hours: Monday through Friday, 9:00 am to 5:30 pm EST, 40 hours per week, including occasional evenings and weekends
• USGBC is an equal opportunity employer