Billing/Collections Assistant

This is a remote position.

Billing/Collections Assistant

Schedule: Monday – Friday

8:00 AM EST – 5:00 PM EST, 1 hour lunch

Job Overview: The Billing/Collections Assistant is responsible for supporting the billing department in managing and recovering overdue payments from customers. This role involves tracking outstanding invoices, contacting clients to remind them of due payments, and maintaining accurate records of all communications and transactions.

Key Responsibilities:

• Track and monitor outstanding invoices to identify overdue payments.
  
• Contact clients via phone, email, or other communication channels to remind them of payment due dates and resolve payment issues.
  
• Maintain accurate and up-to-date records of all communications, transactions, and payment statuses.
  
• Work closely with the billing team to address discrepancies and ensure invoicing accuracy.
  
• Provide exceptional customer service by responding to client inquiries related to billing and payments.
  

Requirements

Requirements:

Collections experience is required

Understanding of basic business concepts

Above-average communication skills

Taking inbound and outbound calls

Sending emails and text messages

Updating service program to track progress of collections process

Assist with retrieving invoices/service reports and providing documentation to customers

Assist the billing department with day-to-day tasks as needed