ABOUT THE TEAM
Our mission is to drive efficiency, transparency, and innovation across all GTM processes, enabling teams to deliver exceptional customer experiences and achieve business objectives seamlessly.
YOUR MISSION
We're seeking a detail-oriented Service Desk Analyst to join our Customer Experience team! In this role, you'll provide critical operational support to our Sales and Go-To-Market (GTM) teams. This is an excellent opportunity to build a career in GTM operations while gaining valuable exposure to enterprise SaaS business processes.
WHAT YOU’LL DO:
Manage and maintain data accuracy across sales systems and databases
Process and route internal support tickets according to established SOPs
Maintain accurate team and territory information in our business systems
Provide operational guidance to GTM teams on company policies and best practices
Create and maintain process documentation to support team efficiency
Identify and propose process improvements to streamline workflows
WHAT YOU’LL BRING:
1+ years of experience in sales operations, customer support, or similar role
Exceptional attention to detail and accuracy in data management
Demonstrated ability to manage multiple priorities and meet deadlines
Ability to work independently while maintaining strong cross-functional communication
Proactive approach to identifying and solving operational challenges
Strong organizational skills and systematic approach to work
Experience in the software/SaaS industry
Proficiency with Salesforce CRM system
English Proficiency: excellent written and verbal communication skills in English
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Instructure
TRACTIAN 𝗕𝗥
HireGrow Staffing
Nelson Wilians Advogados
Sky Systems, Inc. (SkySys)
