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Technical Support Specialist - Remote US

Remote:

Full Remote

Experience:

Junior (1-2 years)

Work from:

United States

Offer summary

Qualifications:

Experience assisting customers via email or chat, Strong troubleshooting capabilities, Knowledge of APIs and CRM integrations, Excellent verbal and written communication skills.

Key responsabilities:

Assist customers through email and live chat
Resolve technical issues effectively
Develop knowledge of Seamless.AI products
Collaborate with account managers and sales teams

Seamless.AI SME http://www.seamless.ai/

201 - 500 Employees

See all jobs

Job description

The Opportunity:

Our company is continuing to grow and we’re looking for a talented Technical Support Specialist to join the team! As a Technical Support Specialist at Seamless.AI, you will manage technical and strategic questions from our customers primarily through email and live chat messaging.

Our platform provides sales and marketing professionals with real-time contact data using our search engine app, browser extension, and AI validation and verification. The Technical Support Specialist will need to quickly develop subject matter expertise in our product and services in order to help our customers get the best possible lead data and ensure their future success!

Responsibilities:

Work 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as needed
Provide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platform
Communicate thoughtful, customized solutions that help customers move forward and grow their business
Show composure, resilience, and flexibility as customer needs evolve and case volume changes
Develop and maintain comprehensive knowledge of Seamless.AI to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
Collaborate with account managers or sales teams to identify opportunities for existing customers to grow their existing account

Skillset:

Are passionate about the customer experience and have previous experience assisting customers via email or live chat
Can autonomously troubleshoot and further investigate technical issues to fix a problem and ultimately take full ownership to provide a full resolution to the customer
Are an expert at learning software, interested in building knowledge around API’s and CRM integrations, and has an intuition toward solving technical problems
Excellent verbal and written communication skills

Education and Requirements:

0 - 1 year of experience

Check out what our employees think about working at Seamless: CLICK HERE

Seamless.AI has been delivering the world's best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. Our product has been recognized by G2 in 2024 in the following categories: Best Software Products Overall, Best Software Products for Small Business, and Highest Satisfaction Products. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work, LinkedIn’s Top 50 Tech Startups in 2020,2022, and 2023, Purpose Jobs 2023 Best Workplace Culture and Best Work-life balance, and Purpose Jobs best place to work in 2024. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.