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Customer Service Representative (German Bilingual)

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
Philippines

Offer summary

Qualifications:

Fluent in German, excellent communication skills, 1 year experience in web hosting, Familiarity with cPanel/WHM and CMS, Experience in BPO industry.

Key responsabilities:

  • Provide exceptional customer service
  • Monitor and maintain server performance
  • Assist customers with account setup
  • Collaborate to resolve technical issues

Clark Outsourcing logo
Clark Outsourcing Scaleup https://clarkoutsourcing.com/
201 - 500 Employees
About Clark Outsourcing
No matter what brand you want to communicate with your customers, we always strive to keep it lively and warm as though you are doing the job yourself. Our team makes it a point to be well-immersed in your brand to make our partnership abiding. An offshore contact center can be best described as challenging and eventful. Situations often demand an organized, focused and professional management. This is what we offer and this is what we stand by. Our facility maintains a quiet but highly driven environment that both our employees and clients work best with. We believe that our workplace is also a learning center in that our employees learn the value of sensitivity, reliability and most especially team work. Furthermore, our employees have the strong inclination to be courteous even without the presence of clients. This is while they maintain their quiet confidence and letting your customers feel cared for. FIND THE BEST COMPANY THAT WILL FIT YOUR NEEDS. FIND US. Any BPO company can offer you almost all the services we also offer, but there are several factors that separate us from them. PASSION. We are passionate to give you the best comprehensive service simply because our business and our people depend on your business. EXCELLENCE. We strive to keep our services to be always above par. QUALITY. We always find ways to improve the quality of our services (generating feedback and updating our systems) to help our employees, clients and customers work better together. PEOPLE. Our company comprises of hardworking people who are driven and most willing to improve themselves in order to give our clients and your customers the service that you paid for.
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Job description

Position Title: Customer Service Representative (German Bilingual)

Work Set Up: Work from Home

Schedule: 3:00 PM - 12:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a skilled Customer Service Representative professional fluent in German to provide outstanding service, troubleshoot technical issues, and assist clients with web hosting, server performance, and account management.

What You'll Do:

  • Provide exceptional customer service by addressing inquiries and troubleshooting issues related to websites, email, databases, and other technical aspects

  • Monitor and maintain server performance to ensure optimal functionality and uptime for clients

  • Assist customers with account setup, configuration, and maintenance, ensuring smooth onboarding and ongoing support

  • Collaborate with team members to resolve complex technical issues efficiently and effectively



What Were Looking For:

  • Fluent in German, with excellent verbal and written communication skills

  • Experience in the BPO (Business Process Outsourcing) industry

  • Minimum of 1 year of experience in web hosting using cPanel/WHM, with a strong understanding of different hosting environments (shared, reseller, dedicated, and VPS)

  • Familiarity with support tools such as Livechatinc

  • Knowledge of content management systems (CMS) such as WordPress, Joomla, and Drupal is advantageous

  • Experience in managing Customer Service and Technical Support in a professional environment

  • Possess a positive attitude, strong interpersonal skills, and the ability to work effectively in a team environment

  • Demonstrated problem-solving skills and a commitment to delivering exceptional customer service

  • Ability to adapt to a fast-paced work environment and manage multiple tasks efficiently



Why You'll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isn't your regular office setup-its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!


Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Web Hosting ServicesTechnical SupportContent Management SystemsJoomla (Content Management System)LiveChatCPanelWordPressDrupal

Other Skills

  • Customer Service
  • Social Skills
  • Problem Solving
  • Adaptability
  • Communication
  • Teamwork
Are you interested?

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