Title – Sr. Business Analyst, Global Operations
REMOTE BUT MUST BE BASED IN THE UNITED STATESPosition and Duties Your employment will be with Tillster in the position of Sr. Business Analyst reporting directly to Global Operations Lead. This reporting structure is subject to change at the sole discretion of the Company.Position SummaryThe right person for this job loves data, processes, and working collaboratively with others to document workflows. Not only do they love these things, but they love creating these things from scratch and have the technical ability to create professionally crafted materials (playbooks, training materials, financial modelling, deployment trackers, review of sales pitch etc.). It is important that this individual not only be able to assess the current needs of the department but also to be proactive with their analysis of data and trends to propose improvements and efficiencies in the operations of the Delivery Services and Account management department.Specifically, you will collaborate with the internal Delivery Services and Operations team to assist with analyzing all Kiosk operations data including installation deployment data, financial data, etc. as well as documenting processes and storyboarding all decks for both client facing and internal leadership review. As a key member of the Operations team, you will play a pivotal role and ensure accountability and assist in management of all stakeholders to ultimately drive both revenue and operational efficiency for the company. You will also customarily and regularly exercise appropriate discretion and independent judgment in the performance of your duties; and quickly identify problems, causes, and resolutions.Key Responsibilities- Identifies requirements for Operations processes and reporting by establishing personal rapport with other employees to understand processes
- Creates new templates, prepares workflow charts and diagrams for both knowledge creations and sharing as well as find efficiencies
- Creates and updates Internal and Client facing Decks
- Assists in weekly status meetings along with monthly leadership touchpoints
- Strong financial analysis skillset to assist with modeling and ROI calculation
- Helps establish, analyze, and maintain internal Deployment KPI’s to ensure optimal performance of Delivery service and account management teams, tools, and workflow processes.
- Protect operations by keeping needed information confidential.
- Contributes to team effort by accomplishing related results as needed.
- Develops and maintains applications and databases by evaluating internal needs; analyzing requirements; developing new trackers
Skills and Abilities Required:- Bachelor’s degree and 2 – 3 years’ experience in related project or similar program deploying digital and retail technology solutions.
- Strong problem solving and attention to detail
- Excellent storytelling and presentation skills (excellent in PowerPoint and other visual data tools like Tableau or similar programs)
- Strong analytical/Excel skills for data and financial analysis
- Familiarity with Salesforce is preferred
- Really strong attention to detail and well organized
- Self-motivated team leader that brings excitement and enthusiasm to work each day and has strong cross functional experience, emotional intelligence, and empathy.
- Ability to inspire and promote an entrepreneurial spirit of resourcefulness and adaptability across the organization.
- A love of data and insights, always asking “how can we do this better/differently?”.
- A growth mindset: track record of leveraging learnings, demonstrates entrepreneurial spirit, always imagining what’s possible.
- A shared appreciation for and commitment to our values.
- PMP certified or similar Project Management certification is a plus.
- QSR/Restaurant/Retail experience a preferred, but not required
- Master’s Degree in Business, Technology, or Data preferred not required
Thriving at TillsterAs a member of Tillster, you will embody our core values:
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Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals.
·
Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
·
Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
·
Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
·
Drive Results: Focus on achieving tangible outcomes and delivering high performance.
·
Own It: Take responsibility for your actions and the success of your work.
·
Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.
The Interview Process
- Recruiter interview with a Talent Acquisition Specialist
- Interview with Global Operations Team
- Final interview with our Head of Global Operations
Making a Difference in the Tillster Way
Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.
Follow us on:
Tillster: https://www.tillster.com/
Tillster Careers: https://www.tillster.com/careers
LinkedIn: https://www.linkedin.com/company/tillster/
Pay and Benefits (USA)
- Expected base salary range $80,000 - $115,000.+ . Total starting compensation will be determined based on all lawful criteria, Company policy and best practices.
- Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.
- Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
- Holidays: The company observes ten (10) paid holidays per calendar year.
- Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
- Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
- Education, Learning & Development: We offer college tuition and education assistance programs; LinkedIn Learning courses; and ongoing learning and development opportunities.
Local Candidates Strongly Preferred
No Visa Sponsorship
Principals only – no Agencies or calls please
About Tillster
Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.
Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.
Thriving at Tillster
As a member of Tillster, you will embody our core values:
- Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals.
- Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
- Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
- Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
- Drive Results: Focus on achieving tangible outcomes and delivering high performance.
- Own It: Take responsibility for your actions and the success of your work.
- Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.
Making a Difference in the Tillster Way
Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.
Follow us on:
Tillster.com: https://www.tillster.com/
Tillster Careers: https://www.tillster.com/careers
LinkedIn: https://www.linkedin.com/company/tillster/
