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ERP Support

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor’s degree in computer science, engineering, or related field, Minimum of 2 years in a support role, Experience with inventory and ERP solutions is advantageous, Software project delivery experience considered a plus.

Key responsabilities:

Participate in Demo Presentation and Solution Implementation
Provide customer support and training for GOIS and D365 BC

MetaOption LLC SME https://www.metaoption.com/

51 - 200 Employees

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Job description

ERP Support
Hiring Term: Full Time
Location: Jersey City NJ
Remote Role (Candidates must be from Greater New York Area or East Coast region)

Position Summary:
In this key role, the support resource will work as part of the D365 BC ERP implementation & GOIS (Goods Order Inventory System) team, working on delivering solutions successfully to our customers. Training will be provided, and you will have an opportunity to work with MetaOption LLC's proprietary cloud based inventory and order management system GOIS. You will work as part of the project team across the full Implementation phase of the project.

Key Responsibilities:

Work as part of the GOIS and D365 BC Project Team delivering solutions for our customers.
Actively participate in the Demo Presentation, Solution Implementation, Training, customer onboarding, Documentation, user manuals & Go Live.
Engage with Customers at Project Meetings and follow up on actions and Issues.
Customer support
Warehousing implementation for GOIS and BC Customers
Inventory counting at client warehouse
Application support and training

Qualifications:

Bachelor’s degree in computer science, engineering, information technology or related fields with sufficient technical experience REQUIRED.
A minimum of 2 years’ experience as a support role, working with Automotive, Inventory, Distribution, Manufacturing, Warehousing solutions.
Industry knowledge in Inventory System software or ERP would be considered an advantage.
Experience in software project delivery for process-oriented environments would also be considered an advantage.

Competencies for Success:

Customer Service Orientation: Discovers and meets underlying needs of customers; Follows through on requests and complaints, Becomes a trusted advisor to the customer.
Excellent written and verbal communication: Presents oneself clearly and articulately when speaking, assuring that others fully comprehend the intended message; Uses appropriate grammar tailored to the audience.
Quality Focused: A recognition of the value of doing things the right way; having a high sense of integrity and thoughtfulness in your actions.
Detail-oriented and Organization: Strong attention to details and their implication; Stay organized in daily routine; Seek and implement efficiencies.