Invoice Specialist

Calero, the leading technology expense management solution for complex enterprises, is looking for an Invoice Specialist in our Cannock, Tunbridge Wells or Edinburgh office. This position is a hybrid position with a minimum of 2 days per week working in a UK Calero office. Reporting to the Functional Work Centre Manager, Invoice & Data, you will be responsible for obtaining, chasing, and loading invoices across multiple platforms and clients. This role is an integral, customer facing, collaborative, results oriented position where you will be provided with training opportunities and given a real chance to impact the operations of the organization. You will become the key contributor to the initial loading Service Level Agreements (SLA). The key activities are to ensure that the invoices are entered into the system in adherence to our client specific requirements. 

ESSENTIAL JOB RESPONSIBILITES 

• Prepare and load client’s telecom invoices as per SLA requirements for each customer
• Validate accuracy of invoice data entered; invoice date, vendor remit, expense/charges, invoice amount and accounting distributions, note invoice for variances and validation completed
• Identify and collect missing invoices as assigned
• Monitor all open helpdesk tickets for assigned customer(s) and escalate to Service Operations Manager as necessary
• Interact with internal staff and vendors to resolve billing issues

 EXPERIENCE

• 1+ year prior work experience in customer service
• A combination of work experience and education may be considered 

 SKILLS

• Knowledge of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint), data entry systems
• Strong troubleshooting abilities for both systems and networking
• Knowledge of log file output, which includes, understanding and analysing end user issues

 COMPETENCIES

• Excellent verbal, written, and non-verbal communication skills
• Lead by example by maintaining strong ethics, values, trust and integrity
• Action oriented, results driven, and ensures accountability
• Customer Focused
• Quality decision making
• Analytical skills
• Organizational skills and planning/priority setting
• Excellent ability to work collaboratively and confidentially with all levels in the organization

BENEFITS

• Private Healthcare for you and your immediate family
• Gym Membership at Nuffield Health or equivalent 
• Life Insurance (pay out being 4 times your salary)
• Competitive Paternity and Maternity Package
• Pension Contribution
• Team Building Budget and Employee Events
• Office Drinks, Snacks, Coffee etc.
• Volunteer Day
• Flexible Bank Holiday Policy