Offer summary

Qualifications:

Completed post-secondary education preferred, Minimum 2 years business experience in IT, Proficient in MS Office tools, Microsoft Licensing knowledge is an asset.

Key responsabilities:

Ensure quotes and contracts are completed accurately

Provide proactive communication to stakeholders

Job description

Job Summary

Providing an exceptional customer experience is at the core of everything you do. The Microsoft Licensing Specialist will provide full end-to-end sales and operational support, including quoting, contract creation, order creation, and management. You will also engage with Microsoft, Sales, and Softchoice customers to create a seamless experience.

Job Responsibilities

● Highly responsive. Ensure quotes, licensing contracts and orders are completed accurately and in line with established SLA’s

● Provide proactive communication to stakeholders on the status of contracts, quotes and orders

● Ensure customer compliance of contractual and licensing obligations

● Creation, submission, and confirmation of contracts and orders, including the invoicing of Microsoft orders

● Provide timely resolution of purchase order pricing, quoting or contract discrepancies

● Manage Return Merchandise Authorizations (RMAs) requests

● Responsible for effectively identifying and resolving licensing issues including educating internal team members and Softchoice customers as necessary

● Foster an environment of continuous improvement. Actively identify workflow issues that impact our ability to properly support our customers

● Maintain high customer satisfaction scores (NSAT & CSAT)

● Remain current with any Microsoft Licensing or process changes, both internally and externally