Who We Are
Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
GOST-SS (Global Operations Support Team, Specialized Services) provides office support to First American nationally and is excited to have an opportunity to grow and expand the depth and quality of the services we provide.
We are searching for an experienced title professional to coordinate with the Title Advisor by providing expertise and knowledge regarding a variety of advanced support options we are evolving and building.
What You'll Do
- Reviews complex coverage analysis and provides work up for approval
- Resolves complex claims and escalated transactions
- Properly prices commitments, endorsements, policies and guarantees using appropriate schedule of fees and charges
- Researches property details and looks for back title on orders to confirm accuracy; coordinates with clients and searchers to reconcile discrepancies
- Keeps responsible parties abreast of status or issues regarding title orders; direct questions to responsible parties
- May participate in business development activities to maintain existing clients and acquire new clients
- Proactively contacts vendors to ensure timely delivery of completed searches, escalate past due search requests, address issues with completed searches, and keep system updated
- May assist offshore team by answering questions and resolving escalated issues
- Utilizes company operating systems to coordinate/manage work flow, produce products and respond to customer requests
What You'll Bring
- Experience as a front-line title resource.
- Experience working with global staff.
- A thorough understanding of title documents and contracts in accordance with internal policies and procedures and applicable statutory and federal regulations.
- Understanding of appropriate title functions with exposure to commercial transactions in a variety of geographic locations.
- An appropriate and thorough understanding of the requirements of title insurance including commitments, pro forma, policies, open order, reading sales contracts, recording, and post-closing tasks.
- A desire and ability to share title knowledge with others and to train and mentor staff as needed to perform title functions.
- The desire and ability to coach, mentor, and train support staff to a high degree of quality and reliability.
- Experience serving complex multi-site transactions – with understanding of the variability of client requirements and the concept of “starting with the end goal in mind.”
- A desire to be a front line tester and subject matter expert on new process and technological initiatives by the division.
- A desire to contribute to visionary activities as we strive to improve our efficiency and degree of quality.
Pay Range: $20.72- $27.62 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
