ServiceNow BA / PO / Architect at TestYantra Software Solutions

Role 1: ServiceNow OM/SPM Architect
Type: Contract/Permanent

Key Responsibilities:

• Lead design workshops and support BAs and developers.
• Transform proposals into concrete implementations while minimizing customizations.
• Deliver and implement process and feature designs.
• Advocate best practices in architecture, design, and development.
• Design ServiceNow Order Management and SPM implementations, including:
• Order capture and orchestration.
• Demand, project, and resource management.
• Portal implementations and 3rd-party integrations.

Required Skills:

• 8+ years of ServiceNow experience, with 3+ years in Order Management (OM) and/or SPM.
• Expertise in ServiceNow core features, Service Catalog, UI Builder, Flow Designer, and integrations.
• Strong understanding of CSDM, Workspaces, and product roadmaps.
• Hands-on experience with Application/Data model designs.

Role 2: ServiceNow Product Manager/Business Analyst
Type: Contract/Permanent

Key Responsibilities:

• Drive Order Management and SPM product design and implementation.
• Act as a Product Owner or Business Analyst based on expertise.
• Translate high-level processes into detailed designs using ServiceNow best practices.
• Build roadmaps, organize workshops, and maintain backlogs.
• Advocate for out-of-the-box solutions while meeting business needs.
• Conduct demos, gather feedback, and future-proof designs.
• Collaborate with technical teams to align configurations with business goals.

Required Skills:

• 6+ years as a Business Analyst/Product Manager on ServiceNow.
• Expertise in Order Management (product catalog, orchestration) and/or SPM (portfolio and project management).
• Knowledge of Agile methodologies, SAFe, and tools like JIRA and Confluence.