About Enfuce:
We bring together the brightest minds and best technology to help visionary leaders drive transformative business growth and exceptional customer engagement. Together we solve customer challenges and extend financial inclusion across society.
Founded in 2016, Enfuce is a global company with teams in Finland, Germany, Sweden and the UK. Enfuce, a female-founded fintech, has raised a total of €62 million in several funding rounds – including one of the highest investment rounds raised by a female-led business.
Whether you’re building your career, leading change from the front or looking for new challenges, Enfuce can help you flourish. While we champion community and collaboration, we recognise the importance of your individualism. Every employee brings something unique to the table. Our environment fosters the best work from everyone and empowers them to make a meaningful, valuable difference every day.
About The Role:
(Position In Finland, UK or France)
As Customer Success Manager, your primary mission will be to deepen partnerships within your portfolio of accounts and drive strategic growth. Leveraging your expertise, you will ensure that our customers are supported during the onboarding process to realise tangible value from our solutions, enabling them to expand their businesses while identifying and capitalising on opportunities for upselling and cross-selling new services.
This role requires a commercially minded individual who excels at building executive relationships, navigating complex organisations, and aligning our offerings with customer growth strategies. You will collaborate with diverse teams across onboarding, product and technical delivery, finance, and commercial operations to ensure seamless execution and exceptional customer outcomes.
In this role, you will act not just as an advocate for your customers but as a trusted advisor who drives revenue growth and reinforces our position as a strategic partner in their success.
Job Role:
- Forge and nurture strategic partnerships with clients, proactively aligning their growth goals with our solutions to maximise mutual success and promote positive NPS and drive revenue generation.
- Act as a trusted advisor and primary contact for executive-level stakeholders, ensuring seamless communication and alignment on strategic priorities.
- Identify and execute growth opportunities, working closely with sales, product, and marketing teams to drive upselling, cross-selling, and the adoption of new services within existing accounts.
- Analyse and monitor customer health, delivering data-driven insights and actionable recommendations that unlock value and promote account growth and minimise the risk of churn.
- Stay ahead of industry trends and market shifts, ensuring deep knowledge of our products, customer pain points, and competitive landscape to position solutions effectively.
- Lead cross-functional collaboration with sales, technical, product, and delivery teams to address client needs efficiently while driving impactful outcomes.
- Develop account plans and conduct regular business reviews. Ensure our customers understand how we are performing against contractual KPIs and tailoring the content your present to match the attendees you are presenting to/with.
- Ensure customer feedback loops are in place to identify challenges, anticipate needs, and continuously improve both customer experience and business performance.
Job Requirements:
- Proven track record of 5+ years in a CSM, Key Account Manager, or similar role, within the payments or financial services sector, with demonstrated success in driving account growth and managing complex customer portfolios.
- Exceptional communication and relationship-building skills, with the ability to influence and collaborate effectively with C-suite executives, clients, and internal colleagues.
- Commercially driven mindset, with a focus on identifying and executing upselling, cross-selling, and expansion opportunities that align with client needs and organizational goals.
- Creative problem-solving and strategic thinking abilities, capable of navigating and prioritising complex client challenges and delivering innovative solutions.
- Deep expertise in the payments industry, including knowledge of relevant regulations, compliance requirements, and market trends, to provide authoritative guidance to clients.
- Customer-first philosophy, with a relentless commitment to delivering measurable value and fostering long-term client success.
- Fluent in English, with additional language skills highly valued to support diverse customer needs.
- Previous experience of working in or with Banks, Fleet & Mobility, Employee Benefits as a CSM would be an added bonus
Why You’ll Love Working at Enfuce
- High autonomy & ownership: We give you the freedom to own your work and trust you to make the best decisions for your projects.
- Top-tier talent: Join a team of industry experts and highly skilled professionals who are as passionate as you are about innovation.
- Unlimited growth potential: We support your ambition with plenty of room for personal and professional growth within the company.
- Flexible, remote work: Work from anywhere up to 30 days, in an environment that values flexibility and work-life balance.
- A supportive culture: You’ll be part of a team that encourages, motivates, and celebrates success together.
Comprehensive benefits package: We take care of our people with great benefits to match the value you bring.
Benefits & Perks:
Fair pay and employee stock option:
- We value the input of every employee and want you to tap into the growth we build together. That’s why our salaries are competitive and reassessed regularly, and you have access to an employee stock option program.
Flexible paid time off
- We offer a flexible paid time off policy, providing up to 5 weeks of annual vacation days and paid family leave (subject to country regulations). Additionally, you can benefit from hybrid or remote work options, promoting a healthy work-life balance.
Regular fun with your team
- To spend other than work-related time with your teammates, you get a team activity budget for three quarters a year. The fourth quarter is reserved for a company-wide event.
Individual learning budget:
- You get a yearly learning budget to use for courses and other relevant learning opportunities that help you develop your skills.
Healthcare Insurance, mobile phone, and more:
- More benefit include (depending on location) phone stipend, Healthcare, Pension, Lunch, Wellbeing, Insurances.
