Job description

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Job Description: Online BPO Jobs for Freshers (Voice/Chat Process)

Position: Online BPO Executive (Voice/Chat Process)
Location: Remote (Work-from-home)
Industry: Business Process Outsourcing (BPO)
Employment Type: Full-time/Part-time
Experience Level: Fresher (No prior experience required)

Overview:
We are seeking energetic and motivated individuals to join our dynamic team as Online BPO Executives. The role involves providing top-notch customer service via voice and chat channels. As a fresher, this is an excellent opportunity to kick-start your career in the rapidly growing BPO industry. You will be working remotely, delivering solutions to customers through clear communication, efficient problem-solving, and a positive attitude.

Key Responsibilities:

Customer Support (Voice Process):
- Answer inbound calls, providing customer assistance and resolving queries related to products/services.
- Guide customers step-by-step through troubleshooting processes or inquiries, ensuring satisfaction at all stages of interaction.
- Handle a high volume of calls while maintaining quality standards and meeting performance metrics.
- Maintain a professional and positive tone, ensuring a friendly and empathetic communication style.
Customer Support (Chat Process):
- Respond to customer inquiries via live chat, providing detailed solutions in real-time.
- Document and track customer issues, ensuring resolution is logged and followed up as necessary.
- Maintain a balance between quick responses and quality service, handling multiple chat sessions simultaneously if required.
Problem Solving & Issue Resolution:
- Understand customer concerns thoroughly and resolve issues quickly, ensuring customer satisfaction.
- Escalate complex issues to the appropriate department or team leader, if necessary.
- Offer solutions in a clear, concise manner while providing excellent customer service.
Product/Service Knowledge:
- Stay updated on company products, services, and policies to provide accurate information.
- Participate in training sessions to ensure consistent knowledge of industry best practices and customer service protocols.
Performance Tracking & Reporting:
- Meet or exceed set targets for call/chat handling time, customer satisfaction, and issue resolution.
- Regularly update and maintain logs of customer interactions, feedback, and follow-up actions.

Skills & Qualifications:

Freshers/Entry-Level Candidates: Ideal for individuals with no prior BPO experience.
Communication Skills: Strong verbal and written communication skills are essential. Ability to clearly articulate thoughts in a friendly and approachable manner is critical.
Problem-Solving: Ability to listen attentively and provide solutions to customer queries or concerns in an efficient manner.
Tech-Savvy: Comfortable with using computers, chat software, and CRM systems. Proficiency in basic Microsoft Office tools (Word, Excel) is a plus.
Multitasking: Ability to manage multiple tasks efficiently and prioritize effectively, especially in a fast-paced environment.
Adaptability: Ability to work flexible hours and adapt to varying schedules, including weekends, based on business requirements.
Empathy: A customer-first mindset with patience and understanding to handle diverse customer issues.

Education & Experience:

Minimum Education: High school diploma or equivalent.
Experience: No prior experience required, but any customer service, sales, or telecommunication experience will be an advantage.

Benefits:

Work from Home: Enjoy the convenience of working remotely from the comfort of your own home.
Training: Comprehensive training provided, ensuring you are well-equipped to handle customer queries with confidence.
Career Growth: Opportunities f

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For More Details Contact to HR Mob : +91- 8376075395

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