Scholar Rock is a biopharmaceutical company that discovers, develops, and delivers life-changing therapies for people with serious diseases that have high unmet need. As a global leader in the biology of the transforming growth factor beta (TGFβ) superfamily of cell proteins and named for the visual resemblance of a scholar rock to protein structures, the clinical-stage company is focused on advancing innovative treatments where protein growth factors are fundamental. Over the past decade, the company has created a pipeline with the potential to advance the standard of care for neuromuscular disease, cardiometabolic disorders, cancer, and other conditions where growth factor-targeted drugs can play a transformational role.

Scholar Rock is the only company to show clinical proof of concept for a muscle-targeted treatment in spinal muscular atrophy (SMA). This commitment to unlocking fundamentally different therapeutic approaches is powered by broad application of a proprietary platform, which has developed novel monoclonal antibodies to modulate protein growth factors with extraordinary selectivity. By harnessing cutting-edge science in disease spaces that are historically under-addressed through traditional therapies, Scholar Rock works every day to create new possibilities for patients. Learn more about the company’s approach at ScholarRock.com and follow @ScholarRock and on LinkedIn.

Summary of Position:

The Director, Commercial Operations will be responsible for creating/managing resources that enable and incentivize our field sales team while also ensuring leadership has the necessary brand and field insights to inform commercial strategy. This role will be an internal expert on the commercial data sources used for sales performance reporting, and the commercial business lead on the development and refinement of field sales analytics and reporting, CRM, MDM, and data warehouse. Additionally, this role will provide analytical and operational support in commercial operations activities such as sales force sizing and alignments and incentive compensation.

Position Responsibilities:

Work with cross functional business partners to understand and effectively leverage Scholar Rock’s commercial data assets. Assess new data sources to ensure that any new data sets meet the business need. Partner with IT and external vendors to integrate new data assets.

Serve as the business lead for commercial requirements in the commercial data warehouse to ensure timely, accurate, and effective use of data assets.

Serve as the business lead for the design, implementation, and ongoing management of field sales reporting and analytics solutions. Partner with technical resources to deploy standardized, performance dashboards for field sales and commercial leadership. Collaborate with field sales and commercial leadership to continuously refine and improve data visualizations to support commercial effectiveness and decision-making.

Partner with field sales leadership to understand the evolving business needs and enhancements in CRM. Articulate business needs to IT and/or external vendors and ensure technical solutions are scalable and meet the business requirements.

Create training materials for CRM and field reporting applications, as well as commercial data assets used for reporting. Create an onboarding process to train end users on commercial systems and data. Communicate system enhancements to the field team, providing training when appropriate.

Monitor the organization’s compliance with required standards for maintaining CRM data and provide additional training support where necessary.

Perform quality assurance measures and audits to ensure data and report accuracy.

Provide analytical and operational support to the field sales incentive compensation program, including but not limited to, establishing incentive compensation business rules, plan design, goal generation, field communication, data warehouse set up, attainment calculation, and field/executive/payroll reporting.

Provide analytical and operational support for targeting, sales force sizing, and alignments. Implement a process to manage alignment and master data (ie address) updates.

Serve on cross-functional data governance team to establish business rules and processes that ensures data quality and consistency. Create stewardship rules for master data exclusive to field sales.

Partner with Marketing in developing metrics surrounding promotional activities and develop metrics and reports that provide insight into their effectiveness and/or 360 view of customer.

Candidate Requirements:

Bachelor’s degree in business, science or related field. A master’s degree (MBA) strongly preferred.

8-10 years of experience working in commercial operations at a pharmaceutical or biotech industry with five plus years working with industry data assets

Advanced Excel skills are required

Extensive experience supporting technical design of commercial systems. Implementation experience a must.

Experience with CRM and MDM in the pharmaceutical industry

Experience with Symphony, IQVIA, specialty pharmacy and related pharmaceutical sales data

Proven experience of using data visualization and analytical tools such as Tableau and Power BI to deploy field sales and executive dashboards, as well as ad hoc analysis.

Strong analytical skills with the ability to translate data into insights that demonstrate product performance and inform commercial strategy.

Strong interpersonal skills with ability to engage with both commercial and technical business partners.

Exceptional written and verbal communication skills. Willingness to present the facts and put forth hypothesis in the face of differing opinions. Ability to clearly articulate complex concepts.

Excellent presentation skills with the ability to establish logical flow and story and skilled in choosing best graphic representation for points to be made.

Ability to adjust to changing needs within the organization and flexibility to change priorities as needed

Ability to self-direct projects and work with little supervision.

Demonstrated values-based skills and strong work ethic.

Pharmaceutical launch experience with an emphasis of building infrastructure and processes that do not currently exist preferred.

Scholar Rock is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Director, Commercial Operations

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