We are seeking a passionate and fashion-forward individual for a remote Stylist/Sales Consultant. In this position, you will be instrumental in guiding our customers through their purchasing decisions, offering personalized styling advice, and delivering exceptional service through SMS communication.
Responsibilities:
Customer Engagement: Proactively engage with customers via SMS to understand their hair needs, preferences, and styling goals.
Styling Consultation: Utilize your expertise in hairstyling to provide personalized recommendations and styling tips to customers based on their hair type, color, and desired look.
Sales Support: Assist customers in selecting the right hair extensions and accessories that best suit their needs, ultimately driving sales and revenue
Autogenerated Landing Pages: Leverage marketing platforms to optimize autogenerated landing pages for maximum customer engagement and conversion.
Feedback Collection: Gather feedback from customers to continuously improve recommendations and enhance the overall customer experience.
Product Knowledge: Stay updated on product offerings, features, and benefits to effectively communicate with customers and address inquiries.
Team Collaboration: Work closely with cross-functional teams including marketing, product development, and customer support to ensure alignment and successful execution of initiatives.
Hair Expertise: Extensive knowledge and experience in hairstyling techniques, hair types, and hair care products, with a passion for helping customers achieve their desired look.
Sales : 1-3 years of proven track record in sales/customer service experience, with the ability to effectively guide customers through the purchasing process and drive revenue.
Tech-Savvy: Experience with Shopify and Human Kind preferred and comfortable using technology platforms and tools for communication, product recommendations, and sales tracking.
Communication Skills: Excellent written and verbal communication skills, with the ability to engage customers and convey information clearly and persuasively via SMS.
Customer-Centric: A customer-first mentality with a genuine desire to provide exceptional service and support to every customer.
Adaptability: Ability to thrive in a fast-paced environment and adapt to changes in processes and procedures.
Team Player: Collaborative mindset with the ability to work effectively within a team environment.
About
Beauty Industry Group (BIG) is a global market leader in human hair extensions and a leader in innovation and best-in-class sourcing and ethical standards. We champion self-expression and stand at the forefront of the industry with innovative hair solutions designed to enhance beauty, ignite creativity, and foster confidence. We empower both our stylists and consumers by offering a wide range of professional-grade products, ensuring that each individual experiences a profound sense of empowerment, whether at a salon or in the comfort of their home. For us, this transcends mere cosmetic enhancements; it's a commitment to embracing a unique and unapologetic expression of self that not only captivates but also inspires.
Benefits
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