Inbound Sales Screener

This is a remote position.

Mon - Fri 9:30 AM- 6 PM (EST) includes a 30-minute unpaid break

Job Description

As an Intake Screener, you’ll be the first point of contact for potential healthcare customers, playing a crucial role in our client’s lead qualification process. You’ll handle inbound calls generated from targeted online advertisements, using your excellent communication skills to pre-qualify leads efficiently and effectively. This position offers an exciting opportunity to make a real difference in people’s lives while developing your customer service and sales skills in a fast-paced, growth-oriented environment.

Responsibilities

• Answer inbound calls promptly and professionally, representing our client’s brand with enthusiasm and expertise
  
• Follow a carefully crafted script to pre-qualify leads efficiently, ensuring a smooth and positive experience for every caller
  
• Conduct warm transfers of qualified leads to healthcare agencies, maintaining a seamless transition and setting the stage for successful conversions
  
• Maintain a friendly, empathetic, and professional demeanor throughout all calls, even in challenging situations
  
• Adhere strictly to HIPAA compliance standards, safeguarding sensitive health information at all times
  
• Collaborate with team members to share best practices and continuously improve our qualification process
  
• Participate in regular training sessions to enhance your skills and stay updated on healthcare industry trends
  

Requirements

• Excellent communication skills in English, with a clear and friendly phone manner
  
• Proven experience in customer service and sales roles, preferably in a call center environment
  
• Demonstrated ability to follow scripts while maintaining a natural conversation flow
  
• Basic understanding of healthcare terminology and the ability to learn quickly
  
• Proficiency in using CRM systems and call center software
  
• Strong attention to detail and ability to multitask in a fast-paced environment
  
• Flexibility to work full-time hours, typically from 9:30 AM to 6:00 or 7:00 PM Eastern Time
  
• High school diploma required; associate’s or bachelor’s degree preferred
  
• Commitment to maintaining confidentiality and adhering to HIPAA regulations
  
• Ability to meet or exceed performance metrics, including handling 20-30 inbound calls per day and achieving target qualification rates
  

Requirements

Benefits