ARC Service Analyst

Hi we’re HUB. We are proud to be ranked 5th among the world’s largest insurance brokerages, advising businesses and individuals on how to prepare for the unexpected. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our clients and organization.   

Do you love to help, train, and support your teammates? Are you good at problem solving and enjoy researching issues to find the answer? We are currently hiring a Service Analyst for the Accounting Resource Center (ARC).

ARC is the Accounting Help Desk for the Hub Financial Center (HFC), the centralized accounting team for HUB International.

What you’ll do

• Respond to emails from Operations requesting assistance with Accounting related questions or issues
• Research “what went wrong” 
• Determine assistance needed and follow the path to resolution 
• Follow up to make sure end-result is obtained 
• Work with the Accounting units to ensure that requests are completed 
• Assure that fields are completed correctly and timely in the ARC ticketing system 
• Duties as otherwise assigned 

What you bring to our team

• High School Diploma Required
• Minimum 2 years of experience with Property Casualty insurance accounting or Property Casualty Insurance Account Manager experience including agency bill invoicing
• Ability to quickly learn new systems and workflows
• Has excellent verbal and written communication skills
• Has a strong belief that client service is the top priority
• Understand that teaching someone how to find the answers is more important than just providing the answer
• Strong analytical skills and enjoy research
• Possess a good eye for detail
• Are able to work independently and provide results

What’s in it for you?

• A leadership team focused on caring for and developing our team 
• Competitive compensation 
• Customizable flexible benefits & Retirement matching program 
• Generous PTO package – vacation, holiday, sick, and personal time off 
• Growth potential - HUB is constantly growing and so can your career! 
• Ongoing personal and professional development opportunities 
• Comprehensive wellness programs 
• This position is eligible for full-time remote work 

The expected salary range for this position is  $24.00  to $37.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.  If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, retirement matching, paid-time-off benefits, eligible bonuses, and commissions for some positions. 

Disclaimer: “By applying to this job and providing your mobile number, you are agreeing to receive an initial text from HUB International which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies.”

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

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