QA Specialist, Porch Pro

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1) providing the best services for homebuyers

2) led by advantaged underwriting in insurance

3) to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

The future is bright for the Porch Group, and we’d love for you to be a part of it, as our Porch Pro | QA Specialist 

WHAT YOU DO  

• Design call monitoring formats and quality standards. 

• Conduct call and email audits for Support, Retention, and Sales teams. 

• Track team and individual performance. 

• Monitor customer support email responses. 

• Offer feedback to reps as well as leaders. 

• Perform other assigned duties. 

• Utilize process improvement experience. 

• Leverage sales organization background 

• Demonstrate proficiency in Excel/good sheets. 

WHAT TO EXPECT: 

• Quick recruitment process through video calls. 

• Pay rate: MXN 104.00 an hour 

• Monthly Potential bonus:  MXN $9,250 on target earning.

• Training: paid initial training, as well as ongoing training to help you develop in your role and career. 

• Career path: this is only the beginning! We offer real opportunities for career growth as our team keeps on growing! 

• Support: You’re working from home, but not alone! Your team is available in real-time to help you be successful! 

• Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic! Spend more time at home, where your family needs you! 

WHAT YOU BRING: 

• 2–3 years of call center experience that comes with outstanding customer service skills and dedication to providing exceptional customer care 

• Previous QA experience is preferred. 

• Must be proficient with Microsoft Office (intermediate Word, basic Excel) 

• Creative ability & writing proficiency. 

• Excellent verbal, written, and interpersonal communication skills along with exceptional listening and analytical skills. 

• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload. 

• Equipment: a laptop (or a desktop computer) and an internet connection that meet our minimum requirements.

#LI-FQ1 

#LI-DNP 

#LI-Remote 

What’s next?

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.